Peckhamplex Reviews Summary

Ticket Pricing

Pros:

• "Tickets are the cheapest in town and the movie programs is varied and up to date."
• "This cinema is £5 a ticket. Cheap, cheerful and just as good as any other cinema I've been to previously."
• "Tickets for £4.99.😳 Why would I go and pay £16+ to watch the same film?"
• "You can watch the latest movies for £4.99 (+£1 for 3D releases)."
• "The prices are very cheap, £5."
• "£4.99 any film anytime... It's an absolute deal for any film lover!"
• "Local cinema good parking available, best price in town for all screens £4.99! Incredible."

Cons:

• "Only thing that dampened my experience was the unfriendliness of a security staff member."
• "One assistant had her head in her arms resting as if asleep on the counter."
• "Absolutely disgusted to hear my children went with four of their friends to this cinema just to hear a worker was picking on their noise level."
• "Incredibly long line to collect prebooked tickets (what's the point of buying online I wonder...), even longer for drinks and then another one for the movie."
• "Due to the screen being so awkwardly low, I had next row's heads block 20% of my view."
• "Didn’t even stay to watch the film. There were 3 (that we saw) rats running about all over the place. Tickets were refunded but drinks were not."
• "They are a bunch of black racists people operating it."

Staff and Service

Pros:

• "The management staff are quite relaxed about bringing food from outside to the movie."
• "Lovely cheerful staff - so appreciated, it is so evident from my encounters that job satisfaction is so apparent."
• "Staff are always friendly and the place is as you would expect."
• "The ticket desk lady was very lovely friendly and helpful."
• "Staff are always polite and friendly."
• "The staff are super friendly, especially the cheerful, young guy who always has a joke to share and advice on which film you should see next."
• "Staff is very friendly, great price in London and website is good."

Cons:

• "Never in my life have I met someone with such poor customer service skills- if you work in an establishment you should understand common problems like printer errors better than your customers."
• "The customer service is very rude and very bad behaviour."
• "A female member of staff was on her duty... always looking really angry and unapproachable."
• "Ticket handling staff member wasn't friendly at all."
• "experience was completely awful...staff was unprofessional and hovering, would complain about the slightest sound or laugh in the theatre."
• "The staff are dead grumpy."
• "Staff are as unfriendly as I've ever experienced."

Cinema Experience

Pros:

• "Best value cinema I have ever been to."
• "Very close to the train station too, so very easy to get there from pretty much anywhere."
• "Especially good for school holidays to take the children to see movies."
• "It is easy to get to by public transport and half the price of other cinemas."
• "The cinema looked very tidy compared to other cinemas I've visited."
• "Great atmosphere for scary or funny films."
• "Best cinema in London; cheap tickets and free parking evening and weekends, while other cinemas are charging stratospheric prices."

Cons:

• "The seats are pretty old and they are not raised so you can end up seeing people’s heads on bottom of screen if you are short like me!"
• "The screen had stains on it, the sound quality was dreadful and there were audience members talking and texting throughout the whole film."
• "The seats are TINY my hips barely fit in and I actually had bruises from it that night."
• "Seats are certainly not plush and may even smell a bit."
• "Often the screening rooms smell very bad."
• "The floor was very sticky all the way, awfully disgusting."
• "Floors are filthy and covered in crumbs, walls are dirty."