ODEON Greenwich Reviews Summary

Comfort and Seating

Pros:

• "This offers a luxurious movie-watching experience with comfortable seating, state-of-the-art sound systems, and a wide selection of films."
• "Snacks are large portions compared to Vue cinemas."
• "We sat in the premier seat which were super comfortable although a bit expensive."
• "Seats in auditorium were comfy but being short still partially blocked view of screen."
• "The seats in the gallery auditorium are so comfortable and wide with a nice leather feel, plus the legspace for tall people like myself."
• "We had premier seats which were big and comfy."
• "The seats are really comfortable and clean, the staff is really friendly."

Cons:

• "What they forgot to mention was that the seats are so uncomfortable especially if the movie your watching his over 2 hrs long."
• "The main issue is the seats aren’t comfortable especially when your watching a 2 hour film!!"
• "The place can be found as a complete mess. Popcorn and drinks bottles wherever you go."
• "Dirty place, disgusting chairs and no comfort."
• "The standard seats are good but the premium seats and 3D/IMAX is totally worth the money."
• "Seats looked more comfy than they were - very upright, not as much leg room as in other local cinemas."
• "Standard seats are extremely uncomfortable and 'premier' seats are not much better."

Cleanliness and Maintenance

Pros:

• "Toilets clean."
• "Staff amazing, helpful and the cinema very clean and tidy."
• "It’s clean, tidy, organised and never any issues."
• "Clean and friendly staff."
• "Toilets are clean though, and plenty of them."
• "It has toilets that are quite clean, staff is very friendly."
• "The appearance of it is always clean and tidy."

Cons:

• "IMAX screen here is a scam - barely bigger than any of their normal screens."
• "They often have broken escalators and no idea why never fixed."
• "Escalators broken so forced to go up emergency exit staircase."
• "The place is quite dirty as food and popcorn especially has collected in places, especially on the stationary escalators."
• "The hall had 0 ventilation and was difficulty to breathe, NO AC OR FAN."
• "None of the escalators were working. After reading reviews it seems they have been out of action for the last 3 years."
• "Escalators also still not working - from the other reviews, this issue seems to have been going on for at least 3 years."

Staff and Service

Pros:

• "Sid is an absolute legend. May God bless him and his family. He is so friendly and so kind hearted."
• "Great experience, manager was at the front the whole time, asked me if I was okay."
• "Staff are friendly and there are many pay/ticket collection points to reduce queues."
• "The staff are really nice."
• "Always a good atmosphere, friendly staff and extremely clean."
• "Staff have always been helpful and friendly."
• "All the staff were very friendly, accommodating and willing to cater to my needs."

Cons:

• "Most of the staff there you can see hate working there. Its visible with every interaction."
• "The lift was not working that made the cinema unsuitable for disabled people."
• "Extremely poor customer service when purchasing snacks."
• "But I won't forget that time they charged me £15 for a tango ice blast."
• "Unhelpful staff and very slow food service."
• "STAFF ARE A DISAPPOINTMENT. No-one loves a 9-5 but the staff here really don't have a problem letting their customers know that."
• "Rude staff, everyone walks around as if they own the place. I doubt anybody is trained on customer service here."

Value and Pricing

Pros:

• "We went using the groupon - Five tickets for £25 deal and saved a lot."
• "The price is not bad, either."
• "Prices are ok unless your some broke person and the screens are brilliant."
• "Cinema price has been reduced to £6 for standard seating? Since when it has become so cheap??"
• "I would definitely recommend on the gallery at this ODEON Greenwich."
• "They have Premier seating with wide seats, unlimited drink, nachos and popcorn."
• "Furthermore you are entitled to an unlimited amount of nachos, popcorn, drink and chocolates."

Cons:

• "The food is what you come to expect with any cinema: taste of wood chippings and over priced."
• "But expensive at 15 pounds a film."
• "Seriously overpriced food and snacks."
• "£40 for two tickets, a bit steep, I thought."
• "Expensive compared to other cinemas but you don't get anything extra."
• "The food is horrible especially the popcorn. You could just buy three portions of popcorn from another shop instead of buying it from the overpriced cinema."
• "Popcorn tasted like it had been prepared the day before and they couldn't even bother to keep it warm."