Cineworld Leicester Square Reviews Summary

IMAX Experience

Pros:

• "The best cinema you would ever go to! Designed by the rules of the modern US cinemas with lots of space, great food and drinks selection (including tea - yes!), clean toilets and a MASSIVE Imax screen!"
• "We really like going to this place to get the IMAX big screen experience."
• "Went to watch Top Gun: Maverick... it was an absolutely mind-blowing experience and perfect setting with great sound and definition."
• "The IMAX screen size is really impressive."
• "The IMAX screen and the Super Screen are first class."
• "AMAZING!!! The staff are super friendly; food was really nice and the screens at the IMAX were fascinating."
• "You've not experienced the true nature of IMAX until you watch a film here."

Cons:

• "Prices for IMAX are, however, eye-wateringly expensive and there are no deals to make it more enticing to visit more frequently."
• "The seats were a little bit cramped compared to other IMAX theatres that I have visited."
• "It is super hot in there, I don't think the air conditioning works at all."
• "The 4DX screen is faulty and double projects the image half way across the screen. Customer service just ignore it and keep charging £25 a ticket."
• "If you sit on the back row, your view of the bottom half of the screen will be blocked by peoples heads from the row directly in front."
• "Halfway through the movie the lights switched on for a while AND we were watching two different scenes simultaneously on the screen, one superimposed on the other."
• "The IMAX cinema experience was ruined because of the seats location and the glasses."

Staff and Service

Pros:

• "Clean, efficient with good deals on food and drinks. Nice helpful staff."
• "The Lady who originally served us made a mistake on the tickets however when we returned to the kiosk she was happy to re issue the corrected tickets."
• "The manager was very apologetic and sincere and refunded our money right away."
• "The staff is friendly, the cinema is clean."
• "Well this place/cinema was excellent and I really enjoyed my time here. Friendly staff who are excellent, polite and extremely helpful with any questions I had."
• "The team here are knowledgeable, funny and friendly."
• "Staff were super helpful and friendly despite how busy it was being a Saturday night."

Cons:

• "None of the other staff members offered to involve the manager or protect us from this aggressive staff member."
• "Staff can be hit or miss sometimes quite rude."
• "We tried to complain to the staff, they were rude. He just slammed the door and left the hall."
• "The manager continued to contest her reasoning when I explained that we have visited cinemas on a regular basis and it is purely for comfort we require an aisle seat."
• "Customer service from some members aren’t good."
• "The staff were very slow to resolve the situation - obviously not paying attention."
• "Had the worst customer service from one of the rudest staff I have ever come across."

Facilities and Cleanliness

Pros:

• "We watched a movie at House 7, spacious seat and clean."
• "Food was great and the bathrooms were very clean."
• "The lobby is clean and modern and the toilets were spotless."
• "Very clean cinema with theatre, foyer and toilets all kept in immaculate condition."
• "Toilets very clean."
• "Fantastic cinema with new seating and clean unisex toilets."
• "Really helpful staff and the theatre was nice and clean."

Cons:

• "Facilities are often below par. Toilets were filthy on the last visit."
• "The toilets...oh God the toilets. They were absolutely filthy."
• "There is one ill-kept bathroom, a wall of candy, and some alright looking food and drink options at concessions."
• "It was strange that the toilet was not so good, there wasn't any roils of toilet paper."
• "There was left over food scattered everywhere under the seats from earlier viewings which is just unsanitary."
• "No bins are provided at the end of the viewing."
• "The popcorn paper bags... The amount of noise they made every 5 seconds was incredible."

Seating and Comfort

Pros:

• "The seats are very spacious with plenty of leg room and very comfortable to sit on."
• "The seats were comfortable with a reasonable amount of legroom."
• "Seats are comfy and enough leg space and room to keep bags beneath feet if need be."
• "The seats are comfortable, nicely padded."
• "Lovely cinema, great staff and security. Comfortable seats."
• "The second row of the Balcony offers a great uninterrupted view of the entire enormous screen."
• "The actual cinema experience was really good though. Seats were very comfortable, screen was huge and great quality, really made a difference!"

Cons:

• "The seats were a little bit cramped compared to other IMAX theatres that I have visited."
• "If you sit on the back row, your view of the bottom half of the screen will be blocked by peoples heads from the row directly in front."
• "Very nice but I felt that the seating was a little cramped in the IMAX screen."
• "The seating was not properly raised so you could not see the full screen from the back row unless you sat up on the edge of your seat."
• "I found that the legroom was a bit restricted, and the sits were hard."
• "The seats inside of the cinema in the IMAX screen are quite low to the floor so take your time sitting down."
• "The seats are so close together that there's no room to sit straight."