Eccleshill Dental Reviews Summary

Facility and Atmosphere

Pros:

• "The new premises are so welcoming, spacious, modern & with plenty of parking."
• "Absolutely lovely and clean place but most importantly I found the staff so kind and courteous."
• "Very modern and well equipped practice with onsite parking that is accessible with surgeries available on a ground floor."
• "The building is also very modern and has a very relaxing atmosphere when you are in there."
• "What a beautiful place, friendly reception when you walk in made to feel welcome."
• "This is an amazing dental practice! It’s like going to a spa !!"
• "Clean and modern surgery with incredible staff."

Cons:

• "Have been twice to this dentist recently, and not impressed at all."
• "However, when I initially contacted them requesting for the price of retainers due to loss, I felt ignored and pressured for a deal instead."
• "I went in and was asked 'if I had ever seen a hygenist' which I thought was rude as if I didn’t look like someone who can ever have visited a hygenist."
• "This was really unfair and awful as I had come on time and this man was given priority and I could hear the hygenist laughing with him."
• "Every member of staff on reception I have dealt with before today were lovely and friendly however today one member of the staff let the team down by providing poor and to be honest very strange service."
• "The issue was the reaction from the lady on reception who became extremely argumentative and defensive of receiving my feedback."
• "Unfortunately when the first new one arrived I did not like the mottled design effect they had made."

Staff and Service

Pros:

• "The staff and reception team are always so friendly and happy to help."
• "All staff are wonderful and helpful, even trying to find me same day apps or the next available one."
• "The staff there were amazingly friendly and after my initial visit a plan was put into place to have the treatment I'd selected over the times which suited me."
• "The staff were always welcoming and polite. I felt very comfortable on every visit."
• "The entire team, including the receptionists are always friendly and helpful and Karan is probably the best dentist/orthodontist we have ever met."
• "The reception staff are also warmly approachable, down-to-earth, and keen to respond promptly to any enquiries."
• "I was welcomed by an amazing reception team they were all so lovely and helpful. They actually know you by name."

Cons:

• "Due to the heavy handed prodding and poking that the dentist do leave my mouth and teeth SO SORE for days after."
• "The dentist I’ve seen has tried to upsell, (suggest further treatment) above my routine treatment."
• "Also I find the dentist are rude and have a bad attitude. NO people skills."
• "Unfortunately I won't be returning. The prices are too high for my budget."
• "I was accused of accusing the dental practice of being unethical by using the term upselling."
• "Keen to take people's money quickly but fail to offer in sincere honesty."
• "I don't appreciate the wrong information and misleading."

Treatment and Care

Pros:

• "I’ve had my braces taken out today by Karan and cannot stop looking in the mirror! I absolutely love how they have turned out."
• "I highly recommend this dentist to any one who is wanting to get braces."
• "As a very anxious patient I was instantly put at ease by Dr Numair."
• "Dr Rishi is a star! He saved me thousands of pounds in dental fees by successfully carrying out a technically challenging root canal."
• "The dentist and hygienist who deal with me always keep me relaxed, are highly sensitive to my needs and anxieties."
• "I visited Eccleshill Dental for teeth whitening and composite bonding and I couldn't be happier with the results!"
• "I’ve had to have quite a bit of work done which I was very worried about, and I can honestly say everything has been pain free."

Cons:

• "After about a month of having them, I started to feel pain in the 2 teeth that was treated and the root canal teeth as well."
• "All the fillings that was done I had to come back again for fixing because fillings was not drilled properly and my bite was not right, crown was put too big and not drilled properly which I had to came back for that as well."
• "Unfortunately due to all of the mix up and child care she was late to this appointment and the dentist would not see her."
• "My 4yr son had his 3 teeth filled when I went home and checked they didn't fill one tooth properly left the side of the tooth uncovered and was sharp."
• "My partner had a poor experience using eccleshill dental for the first time this week... the dentist would not see her."
• "I rad previous review a male got his canal root and cap work done which he paid 2000 pounds in the same clinical after the job was done the male had infection and was in pain."
• "I was told it would cost another £75.00 to book another appointment which is not what I was initially told."