South Cliff Dental Group, Eastleigh Reviews Summary

Appointment Management

Pros:

• "Incredibly positive experience with this practice. I had an issue with one of my teeth and within two weeks I've been registered and had the issue fixed."
• "I called South Cliff and asked if they could see me sooner, the lady on the phone was extremely helpful and issued me a same-day appointment."

Cons:

• "I was supposed to have a hygienist appointment this morning which I had tried to move due to work. I called over 10 times over the course of multiple days and no one picked up any time."
• "Two appointments scheduled for my family, being cancelled for three times ridiculously."
• "Severe dental pain, no emergency dental service, phone never picked up, voicemail never answer, email is no longer checked."
• "They kept cancelling my appointments to make my maternity exemption expire."
• "I tried to move my appointment sooner as I was experiencing gum pain, but no one ever replied or returned my calls or emails."
• "Had an appointment cancelled again by then practice, no reason why."
• "I was booked 1.5 years ago and my appointments has been cancelled twice without giving any reason."
• "Not even one star. Had an appointment cancelled again by then practice, no reason why."

Customer Service

Pros:

• "Ali (Dentist) is an absolute gentleman!"
• "Exceptional Dental Care by Dr. Ali: A Truly Outstanding Professional."
• "I have been coming to South cliff dental group for 2 years and I would like to leave a review for my dentist Ali who I have seen at least 15 times."

Cons:

• "They don’t answer the phone, don’t have appointments for registered patients in emergency."
• "I live in Winchester, unfortunately there are no dentists taking on NHS patients, this was the nearest to me, I called asking them for more information, a very rude and abrupt Asian woman tells me 'You have to come into the surgery' and hung up on me."
• "My opinion is they treat Private before NHS, my money's the same as anyone's."
• "Worst surgery I have ever known. Husband went in with a broken tooth. Said it needed to come out but refused to take it out unless he book another appointment and pay again."
• "I tried to move my appointment sooner as I was experiencing gum pain, but no one ever replied or returned my calls or emails."

Refunds and Financial Issues

Pros:

• No positive excerpts found.

Cons:

• "AVOID - FAILING TO RETURN CLIENT/PATIENT FUNDS OVER COUPLE OF HUNDRED POUNDS."
• "Terrible practice they don't even bother to answer the phone or call back but will happily just cancel appointments."
• "Very poor service... Paid upfront and my appointment was cancelled twice. Asked for refund and I have to fill poor refund form."
• "I made an appointment to see the hygienist and was told had to pay £60 up front, I accepted this and paid, fast forward to my appointment date, 28th May, and I received a message telling me the hygienist had called in sick and to call to make another appointment."