The Waterside Reviews Summary

Service

Pros:

• "Staff were friendly and helpful."
• "Your staff were friendly, polite and professional."
• "Food was good and service was friendly."
• "Staff very friendly and helpful."
• "The staff are also fantastic! Great service! Brilliant manager."
• "Staff are all very pleasant and attentive."
• "Staff were lovely from the start, really pleasant and friendly."

Cons:

• "The waterside still holds the crown for the worst service I've ever had in a restaurant."
• "felt service was slow."
• "We had to get up to ask for a dessert menu and the table was not cleared."
• "They didn’t clean the room and reception was abandoned most of the time."
• "Every time we wanted something we had to grab the waitress’s attention."
• "Service slow but it was very busy."
• "Service was very poor after we took our seats with the menu."

Location

Pros:

• "Absolutely stunning location looking right onto the beach."
• "The location speaks for itself! Literally on the beach!"
• "View outstanding."
• "Hotel is located right on the beach front, so you can go for a lovely walk along the beach and enjoy the amazing view."
• "The staff couldn't do enough and the location is beautiful with being right on the beach."
• "Stunning location."
• "Location was lovely."

Cons:

• "The room we are in the road is very noisy."
• "We found it quite difficult to get to from the beach, signs saying no entry to the hotel at the only gate we could find."
• "Right on beach/shore, but also right on the road!"
• "Only draw back was music playing until 3am in the morning so I did not have a peaceful night."
• "Walls a bit thin so we could hear next doors TV very easily."
• "There was no continuity of service, waited sometime to be acknowledged at the reception area."
• "Very disappointing visit to Waterside today with our young dog."

Food

Pros:

• "Food was good. Bit pricey but you do get good service and good food."
• "The breakfast was lovely."
• "Our Sunday roast was good."
• "Food was good."
• "Food lovely."
• "Food was really nice and staff were really friendly!"
• "Had a beautiful meal which was well presented."

Cons:

• "Mediocre food, sorry but won’t be back!!"
• "Pate was like a square of grey concrete."
• "Ordered a steak rare but it came out at least medium well - dry, chewy and tasteless."
• "Food was not anyway near standard for prices they charge & time to wait on it arriving. Very disappointing."
• "The selection of food available for room service. Basically toasties that weren't very nice."
• "However, the food was very poor. Stale bread and cakes."
• "Ordered the fajitas but the portion size could have served 2 or 3 people and the chicken was dry."

Rooms

Pros:

• "Our room was lovely and modern and a great size too."
• "Room 306 is excellent for people in a wheelchair, fully disabled compliant, with a large wet room and plenty of room to move about."
• "Lovely big room with great facilities."
• "Room was lovely, spacious and had a great view of Arran over the sea."
• "The room was quite large and was clean."
• "Room with a sea view was huge, very comfy bed, the jacuzzi bath was a nice surprise."
• "The room we stayed in was excellent. Really clean and modern, the bed was massive, nice views out to sea."

Cons:

• "Pillows were not comfortable at all and the duvet let the beautiful room down."
• "Despite seeing the dog friendly sign we had the distinct impression that we were not particularly welcome."
• "The room temperature was though, quite cold and not overly cozy."
• "Mattress is coming to end of life in room 103, it's not very comfortable and the springs can be felt."
• "We stayed in 320 which is above the kitchen and the noise from the fan was awful."
• "We found the bedroom very cold upon arrival."
• "Only draw back was music playing until 3am in the morning so I did not have a peaceful night."