Enterkine House Hotel Reviews Summary

Accommodation

Pros:

• "I enjoyed staying the Woodland lodge with my husband, it was beautiful, the hotel too was stunning."
• "We thoroughly enjoyed our overnight stay at this beautifully refurbished hotel."
• "We were given a free upgrade and where blown away that the room also had patio doors leading to the private balcony with beautiful views across rolling landscape."
• "The rooms were of high quality."
• "Had a wonderful stay in the Woodland Lodge. Tastefully decorated and very comfortable."
• "Our room was 'Enterkine View' which was brilliant! Warm, comfortable and with the most impressive balcony."
• "Room was huge, very spacious and the bed gargantuan."

Cons:

• "Apart from that they are right next to main drive listening to cars drive past ur head at bedroom."
• "The marguerite room, didn't bode well that a different door handle had been put on the door & the old holes had neither been filled in nor painted."
• "It was totally different to advertised photos and reception claimed it had be refurbished. It was cold, bare and unwelcoming."
• "Door to room had a round handle which my wife couldn't open so in the event of a fire she would have been stuck unable to escape."
• "The decor in the room was shabby."
• "Our room was in an old run down cottage."
• "Stayed in the annexe, the room was cold, dirty, dust all over the sockets, black grime in the grouting in the bathroom, bed was hard and bumpy."

Service

Pros:

• "Staff very welcoming and very attentive."
• "the staff was only too happy to accommodate our requests, so really can't fault them for service."
• "All the staff really went over and above to help support, allowing us to enjoy our wedding morning."
• "Staff really helpful and friendly."
• "The staff could not be more attentive and our overnight stay in their very comfortable rooms topped off this excellent experience."
• "The staff were lovely and very attentive."
• "The staff were very friendly and helpful."

Cons:

• "Reception Staff not nice house keeping staff lovely."
• "Staff looked bored & depressed including the owner."
• "Fiona’s customer service was incredibly rude."
• "Very very very bad service from some staff and mainly owners."
• "Friendly waiting staff, but in need of training."
• "staff could do with being more professional, and a uniform for them all wouldn't go amiss."
• "The staff were rude, unprofessional, and it was almost like we were putting them out."

Food

Pros:

• "The steaks were excellent."
• "the restaurant food is lovely and to quote my partner one of the best meals he's had in a long time as is going to be hard to beat the breakfast is lovely too."
• "The food was delicious and plenty of it. Piping hot and cooked to perfection."
• "The meal was delicious and all the staff were so polite and helpful."
• "We had an excellent selection of sandwiches, scones and cakes."
• "Had the best meal I can ever remember having."
• "The food was beautiful."

Cons:

• "Food was luke warm & mediocre at best."
• "The carvery...was bland and basic if it wasn't soaked in oil or freezing cold."
• "Despite advising of a mushroom allergy mine came with mushrooms and my partners came with toast and no butter or preserves."
• "During lunch at hotel..we were served 2 fish dishes that were OFF, and 2 scampi dishes overdone, plus a warm bottle of wine."
• "The soup which was disgusting...not a single one of all 5 of us there could eat any of it."
• "Cooked breakfast was cold."
• "Was disappointed by the quality of food for dinner and breakfast."

Location

Pros:

• "The place is lovely, stunning views over the rolling fields."
• "Absolutely stunning location hotel is beautiful so is food."
• "Beautiful hotel in a beautiful location."
• "Lovely scenery."
• "Fantastic location with beautiful 360 scenery."
• "The location was fantastic."
• "Fabulous location."

Cons:

• "bit could prove just a bit too far from things if you're hoping to do a walking holiday to the sights."
• "But nothing to do around the hotel, crying out for a spa or gym or outdoor activities."
• "No where to park. Works vans etc outside. Overflow parking at the bottom of a steep climb over a slippy wooden bridge and then uphill through woodland."
• "It’s right under Prestwick airport flight path so low flying planes waking you up till all hours."
• "unfortunately if you need disabled parking there doesn't seem to be any, the walk from the overflow car park is steep."
• "The location of the venue is certainly out the way, access either by car or coach, no public transport."
• "it is in the middle of nowhere but there is a bus that is a mins walk away from the end of the drive that takes you into ayr town center which takes about 15 to 20 minutes and only cost 2.80 or 5 for a return."

Value

Pros:

• "Can't recommend this hotel highly enough - brilliant!!!"
• "Definitely recommend for a short getaway."
• "Finally a King size bed with a washroom that you didn't brush your elbows on every fixture when you were in it."

Cons:

• "Shocked at the price, we had booked as part of a wedding package and was told there was a special rate. This was £145 on my return home found out I could have booked as a guest for £127."
• "It was really nice inside but £200 for one night is a stretch."
• "Wouldn't return if they paid me to come back I've stayed at better travel lodges."
• "Unbelievably poor service and value for money."
• "The only positive was the breakfast & location."
• "Never offered any discount or apology. No response to messages regarding the issue- very very poor would not return."
• "It’s the most unprofessionally ran hotel I’ve had the misfortune to stay at."