Address: 11 Cliff Rd, Newquay, TR7 2NE, United Kingdom
Phone: +441637877619
Rating: 4.8
based on 232 reviews.
Customer Service
Pros:
"Communication, assistance, price, service all 1st class."
"The guy I spoke to was helpful and even offered to stay until we got there."
"I contacted Damien with a query before I ordered, and was dealt with quickly, friendly and professionally."
"Staff super helpful and we popped back for some more bits during our stay."
"What was outstanding was the customer service as I'd managed to put the wrong delivery address on my order and they sorted this out with no dramas!"
"They responded quickly to when I could pick my order up, and was very helpful with my after sale enquiries."
"A gentleman called me back straight away and was happy to help with all my questions."
Cons:
"The most disappointing thing about this transaction is Damian and his team didn’t bother to update me on the progress of my order."
"Do not order from them unless u want to spend weeks of chasing and trying to get your stuff."
"Very poor customer service, quality goods and contact."
"Item eventually arrived after a series of emails, didn’t really feel my questions were addressed conclusively or professionally."
"We have emailed them asking for an exchange and they have not responded."
"The shop service may be good, but don't expect 5 star follow up customer service."
"Despite contacting the shop to ask for a thicker cord, the response was unsatisfactory."
Delivery
Pros:
"I ordered an awning pulley kit, to pull awning along the track. I received it within 2 days which was first class."
"Delivery was incredible. I bought our new tent at 11pm on Wednesday and it arrived on Friday at 9am!"
"Delivery updates were spot on and delivery very quick."
"The delivery was 2 days, DPD 1hour time slot which I was informed about the day before."
"Extremely efficient delivery - arrived at 09:30 this morning - I only ordered it yesterday!!"
"The delivery was super speedy."
"I ordered mid afternoon on a Saturday and it arrived Sunday morning (DPD courier)."
Cons:
"Only downside was the box was just tossed over our fence, luckily no damage to the trolley."
"10 out 10 for fast no hassle service. Unfortunately delivery company, not so good. Two large boxes left outside front door with camptec written on them, anyone in the know, would know what is was."
"I asked for the goods to be left with a neighbour... the driver said I can't its heavy and left the goods in the doorway."
"DHL Left my item on my driveway open to the public."
"They left outside property and now want me to chase the police."
"The delivery has just turned up as I was on my way out of the house and still no email received very poor communication!"
"Zip broke on awning on 2nd day of use, they took too long to respond now out of stock so unable to replace goods."
Product Quality
Pros:
"What an amazing experience! Order came quickly, great price and great product, so pleased with our new bag!"
"It's the best tent I have ever owned, with lovely features."
"I ordered 2 shorty wetsuits, they arrived quickly, well packaged and were great! Nice fit, good quality and great price."
"Purchased a vango shangri-la 15 double self inflating mattress, it arrived very fast and as described, excellent product and highly recommended."
"Products arrived quickly, of good quality and as described on website."
"The product, made by Kampa, was much better than I expected."
"The price of the awning was very competitive and the product was delivered in pristine condition."
Cons:
"The shop is FILTHY & the merchandise looks old enough to be antique."
"Both pairs were 3~4 sizes too big."
"Purchased a canopy that had two small holes, reported the problem a week ago via emails and phone calls still no response."
"Very nice wetsuit but unfortunately even after measuring myself as instructed I was unable to get the suit on to see if it fit me as the legs are very narrow and there is no give especially where the knee pad is."
"Purchase 8 meter flag pole on first inspection it looked very cheaply made."
"Spent £900 on the vango galli 3 air awning, only for it to leak the first time we used it."
"Only I was completely gutted to find I had paid £50 for just a set of lights, turns out they don't come with Flag Pole."
Pricing and Offers
Pros:
"Competitive price and excellent service."
"A not insignificant amount spent here, best price on the web, and then another 5% off as a new customer!"
"Great price for vango anantara iv 650xl, extremely pleased with my buy I had an option to pay on 12months interest free which I took up."
"Ordered two of the Vango Titan chairs, what drew me in, was the price."
"They beat the previous price AND shipped within a few days."
"Prices are very reasonable and product is amazing."
"The price of my purchase was the best to be found on the internet."
Cons:
"It doesn't say in the shop that the prices are different from the online ones and it is hard to check when you are not provided with a receipt."
"Just worked out the online prices are different from the shop prices."
"Rip off shop that tries to rob you at every turn they sold us a faulty fire & after persistently complaining about the fire they begrudgingly offered a replacement."
"I've rented calor gas bottles from them for over a year now & they never return the rightful deposit of 70% in the 1st year back of £30 they take £5.00 themselves STEALING your money."
"LIARS they tell you they have reserved items and put them behind the counter for you, then when youre on a 1hour journey to collect them they sell them to someone else, worst customer service ever come across."
"Got an order confirmation email, after not hearing anything for a week I chased. Item was not in stock but had been listed as available on their website."
"I placed an order on 24th Nov 2023, for items that were seemingly in stock, but at the time of writing this review I still have no idea of when I will receive my order."