Dales Renault, Summercourt Reviews Summary

Customer Service

Pros:

• "Very impressed with the customer service at Dales Renault, Summercourt."
• "First class service all around. Staff go that extra mile for you."
• "The standard of professional service provided by Wayne at Dales Renault Summercourt was exemplary."
• "A great experience by a professional and welcoming team."
• "The team at Dales, Summercourt are always very professional, knowledgeable and helpful."
• "Excellent service! really friendly and down to earth salespersons."
• "Excellent service from All of the Staff."

Cons:

• "Then was asked by the sales person why I wanted to take one of their cars? Bit rude and arrogant I thought!"
• "Staff unhelpful at best - found the whole experience was degrading and humiliating."
• "Not once did I get an apology for their huge MISTAKE. The service manager was rude and arrogant."
• "Asked them to refund the taxi money but basically told 'not our problem' so now I am out of pocket.. Very disappointed in their unhelpfulness."
• "Took car in to be looked at due to a vibration issue, mechanics could not determine why. Nothing was achieved and problem still exists despite having the car all day and yet still charged £130!"

Sales Experience

Pros:

• "Mike Blundel went above and beyond what I would expect from a salesman."
• "Our sales executive was Jacob Langford and his experience and expertise shined through."
• "Shane was very approachable, relaxed and knowledgeable about the vehicle."
• "The salesman was friendly, helpful and dealt with my purchase with professionalism. Every step was explained fully."
• "No pushy sales which made for a good buying experience from simon and guy, also they have a great after sales customer service very friendly and helpful."
• "Jacob was very knowledgeable and informative but not pushy."
• "Served by Luke, a very friendly and professional salesman who sorted everything including finance, he turned it all around quickly which was very important to me."

Cons:

• "I’m finding this attitude with Seat and definitely won’t be having another one of their products."

Vehicle Quality

Pros:

• "Extremely pleased with the vehicle which meets all our expectations and more."
• "The car is very spacious and comfortable, and I feel quite at home in it."
• "The Zoe has been amazing, we are happy with the EV range, the regenerative breaking helps with this."
• "Car's great - really easy to drive and a smooth ride."
• "The Megane E-tech is our third electric car and already feels like our best yet."

Cons:

• "I've had my car for 6 months, it started showing a service required... then several warning lights came on then a total loss of power."
• "My experience with this company is certainly not a good one. The warranty for the car was with them. Car taken in with a believed timing chain problem. The car also loses power."
• "The service and staff are good. However I have bought 2 cars from this place in the past year and both have had engine issues."