Toby Carvery Romford Reviews Summary

Staff Service

Pros:

• "Amazing, staff are lovely and welcoming especially Terri who served us today."
• "The waitress we had was so kind to us."
• "Stevie came to our table a number of times with her big smile asking us if everything was ok."
• "Our waitress, Alicia was very warm and welcoming. Always checking on us even when extremely busy."
• "Special, thanks to our server, BeeBee who made our experience just perfect."
• "The Waitress named Alicia was really friendly and made us feel welcome."
• "Alicia was our waitress and couldn't have been more helpful."

Cons:

• "Service was absolutely dreadful."
• "The person I took to be in charge was around but overlooking all the mess and not noticing it."
• "This branch really needs to work on its customer service skills!"
• "Poor service today from staff today..."
• "Couldn’t get any staff to come and take our drink orders, any time we wanted something we had to get up and go and find staff!"
• "Staff really rude, over 10 mins to be sit despite the fact that they saw us."
• "The manager was telling us off like school children, it was disgusting!"

Food Quality

Pros:

• "Food was hot & tasty."
• "Meat was plentiful and moist to eat. Excellent selection of vegetables, gravy and sauces."
• "The food was fresh, hot and amazing."
• "The turkey was full of flavour and the beef was tender and melted in your mouth."
• "Yummy 😋 English breakfast, all the choices are very tasty and freshly cooked."
• "The food was seasoned and tasty!"
• "The food was absolutely delicious. The meat was succulent and tender."

Cons:

• "Turkey was served under cooked."
• "The food was dry from being under the light for too long and not turned over."
• "The food looks substandard."
• "Sloppy food, dried peas, soggy potatoes and the rest of the veg not edible to me."
• "Dry, burnt potatoes with chewy beef, old gravy and never any sauces left."
• "The gammon was full of fat and didn't look properly cooked."
• "The food was very very dry, two cheese additions - macaroni cheese and cauliflower cheese so that was two sides I couldn’t eat."

Ambiance & Cleanliness

Pros:

• "Fantastic homily feel...."
• "Great location for shopping in Romford too."
• "Restaurant was clean and well looked after."
• "The restaurant and toilets were also very clean, so they are definitely keeping on top of the extra covid hygiene procedures."
• "We entered the Carvery, which was nice and clean with good lighting."
• "Toilets are always clean."
• "The food choices were plentiful and it is very interesting to see the new additions to the carvery line up."

Cons:

• "The restaurant was very quiet, but looked very unkempt."
• "Very dingy and dark in here compared to other Toby Carverys."
• "The restaurant was cold, the aircon was on. You had no vegetables, no carrots, roast potatoes normal or beef dripping ones, no stuffing, no mash potato and the peas were shrivelled."
• "The ladies toilets were very dirty."
• "The restaurant had dirty plates behind the reception piled up with leftover food."
• "Floor, tables and seats filthy dirty."
• "The deck was in a disgusting state no one was bothered to replace empty sad looking veg or clean up the spillages."