Address: 415 Brighton Rd, South Croydon, CR2 6ES, United Kingdom
Phone: +442086804559
Rating: 4.1
based on 515 reviews.
Service
Pros:
"Staff were friendly, attentive, and went above and beyond to ensure that my dining experience was memorable."
"The service was brilliant. Especially from Alfie who really made the effort to go not just an extra mile but an extra several miles."
"Great service this was my first time. The staff here especially Ashley our host was amazing."
"Shout out to Maddie for the top notch service, to Josh & Ashley for their help at the start and end of the evening."
"Throughout the dinner, we had perfect customer service."
"Joshua's service was the best I've ever had. I've never received such professionalism from any waiter in Toby!"
"The lovely lady serving was also very polite and nice mannered."
Cons:
"No one came to ask if we wanted a drink so we had to go and ask for one ourself."
"Had a 6pm reservation, arrived 5 mins early taken to a table quick enough, waited 30 minutes for waitress to come back (only 4 tables eating)."
"Very poor service. After 20 mins had to ask staff if we could order drinks."
"Upon arrival we waited 15 minutes to be acknowledged and seated."
"Awful service. Wait at the bar, no seating, table not available."
"Very poor customer service, had to wait 7 or so minutes to be acknowledged, and then 5 minutes to be served."
"Visited for Sunday lunch... No Roast Lamb, which is extremely annoying as they charge you another £5.00 per head extra for the privilege of eating there on a Sunday."
Food Quality
Pros:
"Food was really tasty!"
"The beef was excellent, as usual."
"The food has to be one of the best Carverys I've had, all was fresh hot and the beef was amazing."
"Even on a busy Sunday the meat is plentiful, potatoes crispy, and the gravy is to die for."
"The food choice was brilliant and it looked appetising and tasted so so good."
"The food was hot and plentiful."
"The food always beautifully cooked, the Chefs present a variety of Vegetables, Meats are Phenomenal."
Cons:
"We went to see santa with my grandson on Saturday morning, and the santa 🎅 was the only thing good about the visit. we got there at 9.05 and they opened at 9.00 the food was overcooked or cold and in some cases both."
"Food average and dry especially yorkshires."
"The roast potatoes over cooked the meat was dry felt like I got the dregs so disappointed and still very hungry."
"I got 1 slice of pork which was dry, the veg appeared to have come out of an Iceland frozen bag and microwaved."
"Food from carvery was cold."
"The food served was old and dry. Yorkshire was totally flat, hard, and looked dreadful."
"Meat tasteless and everything else for that matter. No cranberry sauce, veg had run out, no roast pork at all - and it was only 7pm."
Ambiance & Cleanliness
Pros:
"The place decorated very well during this festive period."
"It's a safe environment to enjoy some down time in a family friendly, warm and inviting atmosphere."
"Since the refurb the restaurant is a lot nicer."
"The Refurbishment has created a Comfortable Cosy atmosphere."
"The atmosphere from the moment I walked in was so homey and comfortable."
"Very clean, modern and well kept including the toilet facilities."
"The atmosphere was very nice, and everyone looked like they were having a great time, and having a lovely meal."
Cons:
"The place was like animal farm. With pigs over filling their plates, boiling hot in the restaurant. Unclean."
"Spilt food on floor left unattended to for whole duration of our visit."
"Beer garden was a total mess with cigarette butts everywhere and broken glass on the ground."
"Standard carvery Decor and exterior is 'tired' and needs work."
"Your garden area was also the most revolting place I've ever stood. Covered in thousands of cigarette butts, crushed cans and litter."
"Plates were cold, veg all dried up."
"A big group of mummies with their darling children in the bar area made for a very very loud and irritating visit."
Management & Staff
Pros:
"Josh was extremely professional and well mannered and made our stay extremely comfortable."
"Alfie was really great with accessibility and inclusivity as I am disabled."
"Chef Andy makes the most superb puddings. Definitely worth a visit."
"They are always professional, courteous and personable."
"Our servers were fantastic."
"Amazing food with amazing people serving especially Ashley, great and friendly vibes."
"Impressed with speed and quality of customer service."
Cons:
"The Manager came over a lady and was rude also."
"Had to ask for a bill twice before the manager finally gave it to us."
"Lady who served me didn't tell me any of the offers so charged me more."
"The Manger and his college, after confirming we was allowed tried to charge us an adults price for a child’s meal."
"I will never order from Toby again and will tell others about this experience and bad attitude towards complaints."
"Some staff were a bit slow and didn't know how to handle their own emergency."
"The check in desk could do with being manned and/or monitored better."
Facilities & Accessibility
Pros:
"For some this may not be important but for me it is one thing I find very useful 'Clean toilets'."
"The refurbished restaurant is much brighter than it was before and had a nicer atmosphere."
"This toby and travelodge combined is great for familes, it gives holiday vibes!"
"The Carvery offer was fairly good value for what I got."
"This is a very warm place to have a family meal."
"Excellent place for eating. Lovely & fresh food. Massive portions."
"The 'Carvery' experience, continues to be of fantastic value for money."
Cons:
"They were out of gravy."
"The gents toilet needed soap on two of the three dispensers."
"Beer garden was a total mess with cigarette butts everywhere and broken glass on the ground."
"I received a parking fine this morning for parking in the customer car park, literally outside the venue."
"No fizzy drinks available. So forced to buy individual drinks at higher price."
"Ants crawling over table throughout the meal."
"Got a too good to go magic bag. Says collection starting 9pm. It's not, its more like 9.20pm."