Toby Carvery Harlow Reviews Summary

Service

Pros:

• "Came in for a meal last week and had an lovely waitress I believe her name was Tiffany, she was so polite and made sure she went the extra mile for us, well done for having such an amazing asset to your team!"
• "Great food and fantastic service. We were served by Gemma who was absolutely brilliant."
• "I had a fantastic experience at Harlow Toby carvery and was very touched by the considerate, kind nature of the staff."
• "Jessica our waitress was amazing as ever."
• "The server was very efficient and helpful."
• "Really friendly, helpful staff and despite being towards the end of service nothing was too much trouble."
• "Staff were friendly, despite being rushed off their feet."

Cons:

• "Unfortunately where we sat was very draughty and so we were cold and our food got cold very quickly."
• "Management is just as clueless as staff. Could of run the whole place better by myself."
• "The man carving, the little bloke with bad skin bad attitude."
• "The meat server was not very welcoming, no eye contact and did not really want to be serving us."
• "The waitress who served us was polite and friendly. However the cleaning of the restaurant needs improvement on ongoing spillage ---- food on the carpet under the next table to ours was a bit off putting."
• "The customer service was horrendous! The waitress had so much attitude with her dirty looks and eye rolling at me!"
• "Any questions that we asked were answered very abruptly and rudely."

Food Quality

Pros:

• "The food was great, the staff were lovely."
• "Good food."
• "Food was hot and tasty."
• "Food was delicious too."
• "The selection of sides is always brilliant at a Toby; it's so nice to be able to build your dinner in ways that remind you of childhood."
• "Their potatoes and bacon mix was heavenly! Sausages were inviting and delicious."
• "The food was fantastic as always."

Cons:

• "The roast dinner wasn’t that hot at all. & the beef was quite chewy."
• "On this occasion we thought the food was barely warm though."
• "This has gone down the pan, paid for a breakfast for 3 people found out no eggs except scrambled."
• "Cold food, delivery driver was there for 45 minutes before he left to deliver so food cold. No pigs in blankets. No pork. Beef was black, the end bit."
• "The meat slices were wafer thin, the Yorkshire was flat and no flavour it was soggy and bland."
• "Food was barely warm and unlike previous years, the selection was bad."
• "Food? Lol if by food you mean the tiniest bit of dry beef and turkey, nothing was nice honestly spuds were horrible."

Atmosphere & Cleanliness

Pros:

• "Toby Carvery is not just a restaurant; it's a sanctuary where exceptional food, impeccable service, and a welcoming atmosphere converge."
• "Love visiting this branch, staff are friendly and food always tasty."
• "The restaurant was lively but clean and pleasant."
• "Nice atmosphere with other tables who all seemed to be enjoying themselves."
• "The atmosphere was as expected and generally pleasant."
• "The location of the places and the atmosphere was nice."
• "Restaurant was warm and cosy and very festive."

Cons:

• "From when you walk in the place looks run down and rubbish everywhere as you enter."
• "The whole place looks grubby and tired."
• "Place is filthy too."
• "However, there needs to be a more detailed effort to clean the place. The plates were not washed properly and there were cobwebs on the wall behind me."
• "One criticism, interior would benefit with a deep clean as appeared a little on the grubby side and exterior littered with bottles and wrappers."
• "The waitress was very friendly and explained how it worked! The meat was wafer thin, fatty and the counter where you are served looked smeary and dirty."
• "There was nothing great about our visit. Although we do appreciate how vital customers are to the hospitality industry, on this occasion, the place was completely over-crowded by drunken revellers and their children running amok."

Value & Pricing

Pros:

• "What can you say about Toby, 'Value for Money' sums it up for me."
• "The carvery was really good value £13.99 and you have a choice of 4 meats, Yorkshire pudding, roast and mash and 4 different veggies."
• "Easy on the pocket as well."
• "Overall great value for money."
• "The food was great for the money."
• "Good as Toby carvery's go.Service excellent and friendly. Food of reasonable quality, reasonable value for money."
• "Possibly my favourite place to eat out at with my family."

Cons:

• "The prices for the veg only option have gone up enormously and it is now, just not worth it."
• "Absolutely disappointed and that’s an understatement. This was my very first experience at a Toby’s after being told by several people that I definitely need to go and I will love it. I drove 40 miles to waste £40 on the worst roast dinner I’ve ever eaten and I will never return."
• "Loved the meal itself but won't be going back because of the lack of parking."
• "was very disappointed and very expensive the bill for 3 Carvery was £40 when it says £11.50 was charge for a kingsize that i never ask for."
• "Do not order a takeaway from here!! Ordered my nan a roast dinner today and she received the smallest piece of turkey and beef and 3 tiny roast potatoes. Good job she's not a big eater. For nearly £13 what a rip off."
• "The food is nice but the only problem is the size portion on the meat its shocking."
• "I'm struggling to find anything to say was great, this is the second time we've visited the Harlow branch since the pandemic, we both had the Sunday carvery and to be honest we were disappointed."

Facilities

Pros:

• "The men's toilet was spotlessly clean."
• "Parking is free for 3 hours."
• "The parking for this venue is managed by Parking Eye. You are allowed 3 hours parking if visiting Toby."
• "At least the parking was free (up to 3hrs)."
• "Parking space available."
• "Parking was OK."
• "You need the Pay by Phone parking app and it was £2.40 for a set period of 4 hours."

Cons:

• "Went to the ladies they smelt and dirty toilet paper all over the floor."
• "We used the toilets but they wasn’t very clean and no toilet paper."
• "Slight odour in the Ladies loo."
• "I won't be returning due to the horrendous smell in the toilets, put me off my dinner it was so bad."
• "No toilets on the ground floor."
• "The main problem was getting a parking space."
• "Parking was annoying to say the least, you can't pay unless you go through a phone which took 20 minutes to then leave me no way of paying at the end so I had to app it."