The Carclaze Reviews Summary

Food Quality

Pros:

• "Had the vegan sloppy Joe burger which was very nice."
• "Food was good honest fayre and we thoroughly enjoyed it, and not overly priced."
• "Stunning views overlooking the sea in the distance really good food great prices for early bird deals good parking it has it all."
• "The food was very nice."
• "Food was good, reasonably priced."
• "Amazing food very big portions well worth the money, definitely will be back again for Christmas Day."
• "The buffet breakfast is superb and makes a good spot for a lunchtime meal."

Cons:

• "The food is very average."
• "Went for a meal which was ok, but it took so long to get any food."
• "This place used to be really good a few years ago. But having recently giving it 2 separate visits months apart it has completely gone down hill."
• "Evening meals were average."
• "Usual chain menu and standard pre-prepared food."
• "TBH the meal was pathetic."
• "Food is freezing cold and didn't even bring sauces out until I gave eaten my meal."

Staff and Service

Pros:

• "The staff were pleasant but they seemed to be struggling for staff cover."
• "The staff were helpful & did their best."
• "Better end of the Whitbread pub group. Staff excellent could not do enough for you, they did not stop rushing around, food good brought up on time."
• "Although very busy, the staff went beyond their routine to accommodate us."
• "Friendly staff and clean restaurant."
• "Good amount of parking and staff were friendly."
• "All staff were very friendly and nothing was too much trouble for them."

Cons:

• "Zero customer interaction unless you complain about the food!!"
• "Service can be very slow at times and can become self service for drinks as can take an eternity."
• "The staff seem to be lacking in motivation. Not very attentive."
• "Would get better customer service at McDonald’s!"
• "When was the floors hoovered last? Toilets and sinks need cleaning."
• "I think the ‘new management’ needs some customer training."
• "Waited ages to be seated even though it was very quiet."

Ambiance and Decor

Pros:

• "Great Decor, I liked their custom vintage beer mat wallpaper on the rear wall."
• "Good parking very clean and spacious."
• "It was a lovely atmosphere, thank you."
• "The food always tasted nice and their pies are absolutely amazing."
• "Superb welcome and breakfast such a great choice me and my family thoroughly enjoyed it."
• "The food was absolutely lovely and hot."
• "The atmosphere in the pub itself felt welcoming."

Cons:

• "We were shown to a rather scruffy corner with uneven tables pushed together and stained threadbare seats."
• "Where we were sat on table 37 was very drafty as every time someone's walking in and out of the pub came a big cold draft."
• "The only other annoying issue is that they have table reservations in the bar area."
• "Booked a meal for 12.30, the place looked filthy when we walked in. Where we sat there was peas and onions rings all over the floor."
• "Seats are dirty and stained, decor very tired and there was a large gaping hole in a plastic vent through the wall alongside our table."
• "The decor throughout was poor and could do with a revamp."
• "Yorkshire pudding was cold and mushy, roast potatoes weren't terrible but nothing special."