McDonald's Reviews Summary

Customer Service

Pros:

• "The customer experience ever the waiting time was the shortest time ever.customer service was excellent."
• "Good place, location is great that is why always busy, prices are reasonable, staff are very friendly and helpful."
• "Helpful staff brought sauces we requested."
• "Service very good, just a long waiting time for food."
• "The service is excellent and staff are always very polite and quick to fulfil your order especially now that you can pay from a self service machine."
• "The service from the staff were very good and they were also very polite."
• "she was very patient, friendly, went to check for me and I got my food promptly so it was a very positive experience."

Cons:

• "One of the worst run McDonald's branches. Customer service staff aimlessly walking around, totally incapable of anything useful."
• "The staff don't know what the customer ordered. I was given my order 3 times wrong."
• "none of the staff responded."
• "Employee move and ’work’ live in slow motion."
• "They wouldn’t let pregnant woman use the toilet."
• "Absolutely terrible service."
• "The service can be very poor."

Food Quality

Pros:

• "Food was as expected and tasty."
• "although the foods cooked well and usually fresh."
• "The food was very nice. The golden fries were fabulous. The mozzarella bites were crispy and every bite was yummy."
• "Food is delicious and cheap."
• "The malteaser ice cream could of had a few more pieces of chocolate. All in all its very good."
• "The food nice and hot and the layout of the store was excellent."
• "This was. The best McDonald's BL have visited."

Cons:

• "The fries and nuggets not properly cooked could only eat a handful of nuggets chips had to bin."
• "You will get cold, messy sandwiches and soggy, cold fries."
• "The fries are under cooked, limp and squishy."
• "The food is terrible! Warm Coca-Cola, sandwiches very dry."
• "Burgers are cold with no melt cheese, half of fries are cold."
• "Worst Big Mac I have ever had, stone cold, stale bun and meagre filling. Tasteless, unsalted fries."
• "Their French Fries are extremely poor quality."

Cleanliness & Hygiene

Pros:

• "Quick service and covid-safe ordering process. Clean and hygienic."
• "The one positive was the toilets were clean and smelt ok."
• "Our table was sanitised immediately we sat down."
• "Worth the wait seeing a McDonald's open after so long. The hygiene of the store was great hand sanitiser everywhere."
• "Speedy tidying up."

Cons:

• "It stinks of homeless people."
• "After the people at the top had finished eating and left the tables were dirty all the time."
• "rubbish all over tables to the point where my boyfriend had to clean the table himself so that we could sit down."
• "tables are always greasy and full of condiments, it's like they never sanitise them?!"
• "The tables were dirty and there didn't appear to be anyone wiping the tables down."
• "my whole time there i've only seen about 2 staff properly cleaning the place."
• "A homeless man was lying on one of the couches shouting to the other very drunk man."