McDonald's Reviews Summary

Ordering System

Pros:

• "The argos-style ordering makes everything very efficient indeed."
• "Normally Very busy but new design makes it faster, you order and collect."
• "And surprisingly the staff manage to get orders right and keep things moving swiftly despite all the drunken masses."
• "Fast food takeaway at it's best!! Personalise your order, collect and enjoy."
• "They have many self order counters. This makes ordering very fast even if there are many customers."
• "Numerous giant touchscreens for ordering. This results in shorter lines, better visibility of menu options, and very accurate ordering."
• "Touch screen tills are very fast and easy."

Cons:

• "Total chaos since they changed their ordering system here."
• "Waited 20 minutes before I received any help regarding my mobile app order."
• "Awful experience. Ordered food using the app, no organisation in store, clueless security."
• "Queue/crowd/order management is non-existent."
• "The order spots are scattered, which makes for even more chaos and clutter."
• "Way too many machines to pay at and not enough staff which meant the wait was incredibly long."
• "The ordering points seems slow."

Staff and Service

Pros:

• "Can be extremely busy so the staff have to work really hard. Some of them are outstanding, in particular a Chinese lady, her name is Zhi Xian Dai."
• "But all staff are really nice."
• "Had an issue with our order at the kiosk and an employee was able to research and locate our order in a flash."
• "Very busy, but staff work very well as a team and get the food put in excellent time, putting many smaller stores to shame."
• "Staff were friendly, professional and courteous."
• "For a train station McDonald’s - where the goal is to get the food out quickly - the staff are lovely and friendly."
• "Staff were really helpful and friendly when we visited."

Cons:

• "Manager was being extremely rude to employees."
• "Staff don't have a clue what they are doing."
• "The staff are miserable and they work at the rate of a tortoise."
• "The two women on the tills at 21:20 on 13th September 2022 are some of the most unhelpful staff I've ever come across."
• "The staff are most of the times rude beyond description."
• "Absolutely terrible service. Such miserable staff. Horrendous customer service."
• "Employees shouting out orders rudely to people."

Location and Accessibility

Pros:

• "Located well to the station."
• "Very convenient by the train station also."
• "Situated next to Liverpool station, heavily crowded location. Still they are able to serve take always much faster than many other outlets."
• "Exceptionally busy place at the station entrance but enough tables outside the restaurant to find a seat."
• "Excellently placed at exit of the station there is always time for a quick bite before continuing the journey."
• "Very efficient when catching the train."
• "There are a few seats and tables outside which is excellent during summer."

Cons:

• "It is Hell on Earth when busy, extremely cramped and conditions similar to a cattle pen."
• "Horrible layout. Unsuitable for crowds."
• "You have to go into the station and make your way down to platform 10, a five-minute walk!"
• "No seats to eat your food, all they want is to take money."
• "Takeaway only doesn't work when waiting for delayed trains in the pouring rain, 'cos there isn't much seating in the station either."
• "There is no eat-in option because they only have seating outside."
• "Very crowded and no tables to sit."

Food Quality

Pros:

• "Their flat white is a good quality and good buy."
• "Absolute bedlam when we visited late at night but fair play to the staff, the food was quick and fresh."
• "I ordered the Mac plant burger and it was absolutely amazing."
• "Food is always fresh and I've always got what I ordered no problems."
• "The food was good too."
• "I paid £4.48 for a triple cheeseburger and fries. Food was tasty, came quickly and was cheap."
• "The food here is to the franchise standard."

Cons:

• "Food barely recognisable as anything other than beige on beige."
• "The burger I ordered (the Bacon Big Mac) was bland and dry and the fries were soggy."
• "Massively crowded and the food was half done."
• "Just awful, hamburgers looked like mangled carwrecks, when we got to the hotel with our food we realized there weren't any dip sauces even though we ordered 3 of them."
• "My McSpciy was okay, not as good as at other McDonald’s, but I think that’s probably a distribution issue more than anything."
• "Food quality Is diabolical, like that scene from Falling Down."
• "The food was cold when opening it just 2 mins after getting it, the cheese not even melted."