McDonald's Reviews Summary

Service Quality

Pros:

• "Seems like recently they've improved their service tenfold!"
• "Some of staff wonderful and kind."
• "This Maccies has polite staff and will happily deliver your order to your table with a smile if you are eating in."
• "Food served quickly, the staff are generally friendly, the atmosphere is generally lively."
• "Service in this place is great, staff are well trained, quick, and friendly."
• "The team that has been working at drive through last night definitely deserves a promotion or a pay rise at least."
• "One of the most positive McDonalds experience I had in London."

Cons:

• "Every time I go they miss my order, always."
• "Drive through is horrible, they always miss out things in the order, constantly have to be corrected and slow."
• "Possibly the worst Mc Donalds I've ever had. Spent almost half an hour queuing in the drive through. My big mac was cold."
• "Service here can be quite slow most times when I visit."
• "This McDonalds has one priority and that is Drive in Customers and Delivery Customers."
• "I am tremendously disappointed by the service very slow, irresponsible."
• "The worst service I have ever had."

Cleanliness

Pros:

• "Clean restaurant, large varied menu, quick ordering, fast service, inexpensive."
• "The restaurant was clean and tidy."
• "The toilets are usually clean."
• "The shop looks very clean and organized."
• "Restaurant was clean and staff were always making sure to keep everything tidy and wiped down surfaces frequently."
• "Nice, modernised McDonalds. Clean & bright!"
• "Colourful, clean and modern interior with bright space as the windows X2 sides of the wall."

Cons:

• "Toilets need to be cleaned more frequently though as quite disgusting and smelly."
• "Only giving them 2 stars as the women's toilets were disgusting."
• "It is pleasant clean but not always tidy as it is extremely buzy."
• "Today after school i have taken my kids to this mc restaurant bought our meals and sat down little later a mice starts running around the tables."
• "The place was ok but the food was like cardboard and tasteless."
• "Not the cleanest I've been in in a while, but passable."
• "The place was NOT clean at all, ended up taking my food to the car and then which lead to having a smelly car which needed airing and cleaning of course."

Food Quality

Pros:

• "Quarter pounder was good. Milkshake was good."
• "Food arrived quickly and tasted amazing as always."
• "Food is fine, usual McDonald’s good quality."
• "The food was cooked, fresh, and most importantly delicious!"
• "The food is obviously, standard McDonalds - reliable."
• "McDonald's is always OK."
• "The food is Ok, just like normal 😊"

Cons:

• "Worst MacD ever. Fact. Always slow, the food is bad and cold."
• "The fish fingers was hard and cold and chips was cold as well."
• "The food is always always cold. Always."
• "The food was clearly too old to have been sold."
• "The food is disappointing."
• "McChicken was dry. Must have had 1 pump of sandwich sauce or less because the mayo in the burger was sparing."
• "My fries were old and soggy, my drink was warm and flat."