McDonald's Reviews Summary

Service

Pros:

• "Another McDonald's in London that has really fast service while still maintaining good quality of food."
• "One of their managers is hilarious and is perfectly suited to customer service though."
• "Security are friendly though."
• "Good friendly service though - staff would get more ⭐⭐⭐⭐."
• "Staff is very efficient and they keep the space clean."
• "A very busy place...regular visitor for my double espressos...always served with a great smile."
• "The security was nice and helped us."

Cons:

• "Bad service when ordered by uber eats if you try and phone up McDonald to find out why food is cold McDonald's put the phone down on you."
• "Terrible service, never ever ever any paper in the machines, serving staff are preoccupied never listen or pay any attention to customers."
• "Food cold, chips full of oil, slow service."
• "Ordered my food and had to wait 10 to 15 minutes plus when I got my food one of my orders was wrong food was cold coffee is cold chips cold."
• "The service was absolutely atrocious, it took them around an hour to five us our food and we were missing one of our chips."
• "Service was bad, the digital ordering/paying machines were overcrowded also couldn't order at the desk because of long queue."
• "Very slow service, massive queues."

Food Quality

Pros:

• "It's still tasty, fresh and good value."
• "The food was good."
• "The prices are very affordable and their fillet of fish and burgers are very tasty."
• "First its the food, second is the price. It is so clean as well."
• "Nice breakfast decent coffee meals are cooked well nothing to pick at in general quite a good franchise."
• "Come with my grandchildren who enjoy the food and always find a table available for 4 of us before the cinema."
• "Standard McDonald's. Good food, but very busy."

Cons:

• "Chips 🍟 were horrible cold and tasted like rubber must of been there a while."
• "Food cold, chips full of oil, slow service."
• "Ordered triple cheeseburger and salted caramel latte and it was not up to the taste."
• "The chips were soft, soggy and cold."
• "The food is cold, always."
• "The food they gave to me wasn’t good enough at all, the rap I enjoyed so much at other store but at this store it was very dry."
• "If you goto this branch late at night after midnight say, the food is not fresh."

Cleanliness & Atmosphere

Pros:

• "The restaurant was clean and upstairs open."
• "It is cleaner and better atmosphere than most London Mackie Deez."
• "I have been especially impressed by the key restaurant staff in the way they go about the cleanliness of the floor, seating arrangements & disposal areas, not mention how well they know customers' requirements."
• "This is a great McDonald's - you can do in your order on the screen or order it at the counter."
• "Great place, bit crowded but they offers good seating area so it's good."
• "And one girl looks Chinese she was absolutely great and friendly as well."
• "There is young blond lady looks European she was super friendly with my son and other kids."

Cons:

• "Visited today and sat upstairs. It smelt absolutely rank with rotting food."
• "MCds will always be a bit dodgy regardless the location."
• "we were so amazed by what we have seen up there, 2 tables of junkies, doing their fix when they were surrounded by families."
• "The place needs a visit for health standards for the lack of cleanliness and hygiene."
• "Very bad hygiene, none of the food Handling staff/crew wearing gloves."
• "Dirty tables, saw one guy wearing no gloves handling meat then touching non meat items so possible cross contamination."
• "The upstairs dining area is closed early in the evening even if a lot of customers arrive after 9 pm."

Order Accuracy & Efficiency

Pros:

• "I get the right order from here about 80% of the time."
• "McDonalds is an excellently run franchise in my view, where everyone is trained in exactly the same way in all London restaurants I have visited."
• "Pretty good McDonald's if you actually go in to get your food."
• "They handled the crowd quite well."
• "The service was very good although the employees were overwhelmed."
• "the staff has been very helpful and gentle."
• "Luke is a credit to the team at this McDonalds."

Cons:

• "They never send straws with the drink!"
• "Ordered double mcplant several times and received single."
• "Consistently gets my takeaway order wrong!"
• "Ordered through uber eats 3 times, 1 time it came 30 minutes late stone cold inedible."
• "Ordered Double BBQ Quarter Pounder with cheese but was given a single quarter."
• "If you request specific sauce which should come with the chicken nuggets- They never send it either!!"
• "If you give the restaurant specific instructions- They never follow it!"