Roseland Furniture Reviews Summary

Delivery Service

Pros:

• "Delivery instruction was clear and delivery was on date given nice and early in the day."
• "Tracking information was sent regarding the delivery."
• "The TV table was so well packaged and arrived very quickly after placing the order."
• "The dispatch & delivery of goods was super fast."
• "Delivery was exceptional this furniture comes from the South of England and It reached me in the far North of Scotland less than 48 hours after I placed the order."
• "Arrived by courier on the promised day."
• "Arrived ahead of schedule, delivery was good."

Cons:

• "unfortunately, one of the wishbone dining chairs i ordered arrived damaged."
• "Was promised a number of callbacks which never materialised."
• "The carrier, XDP, didn't turn up on the day designated without any explanation or call."
• "The delivery company didn't contact us as promised, and the guy delivering it seemed extremely laid back, verging on lazy."
• "Again they arrived with no warning and I had to arrange again for pick up."
• "Order arrived with no warning and of course no one was there to take delivery."
• "Delivery of the sofas was chaos, the delivery guys couldn't get the sofas through a 1m wide front door."

Customer Service

Pros:

• "I would not hesitate to recommend them."
• "Great company to deal with. Would definitely recommend."
• "All calls to Customer Services were answered immediately and we received responses to our emails within 24 hours."
• "Informed and kept up to date from when first ordered."
• "I am really impressed by this company."
• "I will have no hesitation in ordering from this company again."
• "Would highly recommend, thank you."

Cons:

• "Once a loyal customer, I have been appalled by the casual and complacent attitude of Roseland's Customer Services, when the delivery of my last order failed."
• "Our drawer had an issue and they offered £15 off which is actually quite insulting."
• "Really bad customer service. Had a damaged item sent out and took them 8 months to resolve the issue."
• "Customer Service is slow and unhelpful."
• "They won't replace faulty items and they won't send out replacement drawers."
• "Awful aftercare and issue still not resolved..."
• "Customer service is appalling."

Product Quality

Pros:

• "The unit feels strong and solid."
• "The furniture is top quality, colour as on website and we are pretty happy with the purchase."
• "All the visible parts are real oak."
• "Beautiful oak furniture shipped very quickly indeed, and exactly as photographed and described."
• "Absolutely beautiful furniture."
• "The quality of the furniture is great along with the price."
• "The look and quality of the furniture is superb."

Cons:

• "Bought a sofa just under a year ago, springs have already gone on it so when we sit down it makes a loud squeak."
• "Units have very little hardwood in them. This has led to the panels denting, chipping and marking very easily."
• "Very poor quality. Damaged on arrival."
• "Really unhappy with the quality of the sideboard I ordered."
• "The furniture looks good but deteriorates after a few months."
• "The quality is very disappointing it's all particle board with a tiny slither of solid wood!"
• "Poor quality furniture, two attempts at getting the item from them and both not finished well."