Wimbledon Leisure Centre and Spa Reviews Summary

Facilities

Pros:

• "The Wimbledon Leisure Centre is an excellent local sports facility, recently revamped and upgraded, the gym is awesome and the 30m pool is brilliant."
• "Spacious well equipped gym, proper sized pool and very reasonably priced."
• "Fantastic facilities at affordable prices."
• "Nice large gym with a large variety of machines."
• "The gym itself has been updated and has all the usual machines of a gym as well as a swimming pool and spa."
• "Fantastic facilities, beautiful high-ceiling central workout area with every piece of equipment you could ask for."
• "It’s professionally run, very clean and has excellent facilities."

Cons:

• "Impossible to get through to anyone on the phone, gym needs better equipment and refurbishment!"
• "The gym facilities are very limited which is a bit of a shame.. and there are usually only 1-2 main pieces of equipment."
• "The gym equipment is overall quite poor."
• "The smaller training room adjacent to the main gym is like a fridge."
• "The SPA centre offers a far better customer service with a professional, friendly, polite and approachable team."
• "The gym is overall pretty average. It does not have quite a few things that most other gyms have, like the calf raise machine."
• "The gym is too cold too."

Customer Service

Pros:

• "The staff are really friendly and the classes are great."
• "Staff are friendly and helpful which makes getting up in the morning to workout that much easier."
• "Staff so friendly."
• "The support we have received from the staff is incredible, always encouraging them to be better and to advance in their learning."
• "Dennis at reception is so lovely and always very helpful."
• "Outstanding customer service, Dennis is always ready to help resolving any issues, with patience and a friendly approach."
• "Trisha, Mark, 'Lionel Richie' and a lot of other employees are super kind!"

Cons:

• "The staff in Wimbledon could be more friendly especially at the reception as they can be rude sometimes."
• "The staff on the floor just ignore you."
• "Poor customer service and utter lack of respect."
• "Staff is rude."
• "Impossible to get through to any human being, also hearing 'we are charitable institution improving mental physical and social being' is extremely frustrating while waiting ages to speak to someone."
• "Online Booking system is TERRIBLE, no, actually its ATROCIOUS."
• "Customer service is extremely poor. With the exception of very few staff members, the majority are rude and uninterested in listening to customers."

Cleanliness

Pros:

• "Clean and spacious gym. They offer a good selection of fitness classes and swimming classes."
• "The place is nice and clean."
• "I am very happy with the cleanliness of the place."
• "So clean and welcoming!"
• "Clean comprehensive changing facilities."
• "It looks like they stuck a gym over one pool and a spa over the other. No daylight in the pool, feels like a low basement."
• "I really appreciate that they are constantly improving and renovating the establishment."