Archway Leisure Centre Reviews Summary

Facilities

Pros:

• "A modern swimming pool with good facilities and friendly staff."
• "Really good gym with lots of machines, great health suite (sauna and steam) and the pool is great for kids."
• "The modern gym is fantastic with air conditioning so you do not overheat."
• "The memberships are very reasonable and great value, and it's in a super location."
• "They have a big slide, the pool is like a beach starts off shallow then gets deeper not too deep, it has a little waterfall u can go under and swim round."
• "The place is always immaculately clean and welcoming."
• "The water is very clean."

Cons:

• "They don't try to accommodate his disability needs."
• "Almost non existent selection of barbell weights, lots of broken and rusty equipment."
• "Water damages still not fixed after nearly 3months."
• "None of the bikes were working for several days."
• "The equipment is new but cheap the weights area is pretty small."
• "Really terrible website, trying to find times to swim is nearly impossible."
• "The gym obviously doesn't even care enough to even fix the leaks from the roof."

Cleanliness

Pros:

• "It has a lovely pool and you can have a nice splash around with your family."
• "The place is always immaculately clean and welcoming."
• "The water is very clean."
• "The installations are improved a lot, is clean and nice."
• "The cleanliness and facilities are second to none."
• "The machines are always clean and staff does many rounds to clean further throughout the day."
• "LOVE THIS POOL. CLEAN AND HYGIENIC."

Cons:

• "This place is very dirty, slide leaking on your head, in the jacuzzi is warm water but bubble massage don't work in pool, it's something what have poo colour, in changing room paint coming off."
• "The swimming pool changing room however is always dirty, even though I see the cleaners in there regularly, it's just always dirty."
• "The changing rooms are not like any other changing rooms I have been to. Grime and dirt hang on the walls of the smelly room and the toilets are utterly disgusting."
• "Changing rooms are dirty, shower is facing a toilet and bins so imagine the view and smell…"
• "Furthermore, the changing rooms weren’t super clean."
• "Changing rooms and showers utterly appalling."
• "The gym locker room is dirty."

Staff and Customer Service

Pros:

• "Staff are friendly."
• "Staff are helpful in an efficient sort of way which is fair."
• "The staff were pleasant and it was quite clean."
• "The staff here are a great lot, ready to jump in and help on request."
• "The staff are always helpful and friendly."
• "Most Staff are extremely friendly, always a smile on their face."
• "Once again, extremely helpful, great young members of staff 👏"

Cons:

• "The management are greedy and underfunding and understaffing this excellent local asset."
• "The attitude and the behaviour from the staff was poor."
• "Staff are rude unprofessional and there’s immature adults that get involved when they should be minding their business and losing some weight😙"
• "Receptionists can be nice or just plain rude, it depends how lucky you are."
• "Staff at reception rude and unprofessional."
• "The lifeguards are extremely rude and too strict."
• "The staff was really rude and unpleasant."