CJ Hole Clifton Lettings & Estate Agents Reviews Summary

Team Professionalism and Efficiency

Pros:

• "Josh Bradbury and team did a great job in getting the property advertised and under offer very quickly."
• "Josh and experience the friendly, professional, efficient service he and the team at CJ Hole offered was a breath of fresh air."
• "My faith in the profession has been restored and I believe CJ Hole have been the consummate example of what you look for when buying or selling a house."
• "Professional, efficient and friendly service. Colin was fantastic from start to finish."
• "Would definitely recommend using CJ Hole!"
• "Professional team, active but not intrusive."
• "The team who worked with us were so friendly, professional and had fabulous communication."
• "Professional from day one and always there to chat in person or over the phone."

Cons:

• "It's taken a while with the flurry of moving house but I wanted to congratulate CJ Hole for their excellent service."
• "Professional, efficient and friendly service. Colin was fantastic from start to finish, cannot fault him."

Communication and Responsiveness

Pros:

• "Victoria Grantham progressed the sale with great efficiency and attention to detail. She kept me informed at every stage."
• "I was then passed to the tenancy coordination team where Emma was also super helpful in answering all my questions."
• "Victoria Grantham who was extremely proactive in progressing the sale."
• "Thank you CJ Hole and Colin for all of your help and constant communication."
• "The communication has been great all the way through - a really down to earth friendly professional team to work with."
• "Colin made sure the process is as transparent as possible and is always happy to help and answer any questions we had."
• "Thank you to both Colin and Rebekah for such an efficient service. I was given constant feedback relating to the letting of my property."
• "James and Victoria were my contact points throughout the sale process, and I cannot honestly fault them."

Cons:

• "Throughout the tenancy they would not reply for days when I had issues that needed solving."
• "However the worst has come since I have moved out... CJ Hole have decided to ignore me for almost two weeks."
• "They have been consistently friendly, funny, wise and efficient. Every call answered promptly, every e-mail responded to."
• "The service we have received from Rafal Lunitz is five stars. Since he took over as our property manager, things have run very smoothly."

Property Management and Maintenance

Pros:

• "Rafal, the property manager, is great! So quick to react to any issue that arises and makes the whole thing stress-free."
• "Rafal's customer service skills are outstanding, he is very helpful, responsive to the tenants needs and keeps us updated on any events."
• "The service we have received from Rafal Lunitz is five stars. Since he took over as our property manager, things have run very smoothly."
• "We've found him to be proactive and knowledgeable, he makes us feel like nothing is too much trouble."

Cons:

• "It takes 10 months (months!!!) to fix the leaking roof. It leaks to the point that we have buckets to catch the water when it rains."
• "They do not know how to manage a building. When I checked in for the first time in one of their buildings, the freezer door was broken, the oven didn't work and the shower floor was broken."
• "If you need something to be fixed it will take more than a month for it to be fixed. They don't keep the tenants updated either."
• "We were on the verge of looking for a different letting agent, but Rafal has managed to turn this around. C J Hole are lucky to have such an exemplary employee."