"Food was bloody brilliant, ignore all the bad comments."
"It's the same. Good parking for my big beast. Good staff & the secret recipe."
"Food is always wel cooked and hot and lasts the journey back to Ivybridge to eat still warm!"
"This is the best KFC I've been to... the food was served very quickly and was hot and fresh wasn't greasy at all."
"The food tasted good."
"Freshly cooked taste great as expected."
"Food was good but the service we recieved wasnt great."
"The chicken pieces were obviously freshly made."
Cons:
"The food was bad, dry cold and missing items from the sharing bucket."
"The chicken I paid for wasn't even given to me and was found in the staff section."
"My first mistake was going there an hour before close... the pile of nasty dry, rock-hard chicken they chucked in the bucket."
"The chips were soggy and overcooked! It doesn't matter how long you cook them for, if your oil is old and dirty they will never crisp up!!"
"Food came out cold from sitting on the shelf for 15 minutes before finally being put in the bag to go."
"The food itself was your standard chicken."
"The most disgusting greasy meal delivered tonight, the bargain bucket was broken and the chicken and chips were dripping in grease."
"Cold old chips, luke warm beans, flat Pepsi, greasy chicken which barely any actual meat on it."
Customer Service
Pros:
"Been coming here for years now and not once have they let me down, service is amazing as usual."
"Really lovely place to eat and easily accessible... the staff members have been very friendly, helpful."
"The queues are fast moving despite the length."
"Staff friendly and efficient."
"Very nice and spacious interior and of course great tasting fast food as expected."
"The bonus of the app and ordering in advance helps to ensure my toddler isn't waiting long for us to either get the food or travel back home with it."
"Staff where friendly and the food was tasty as ever."
"Very nice new building with veiws of A38. Food was good but the service we recieved wasnt great the girl that served us wasnt very helpful and didnt really have a clue what she was doing."
Cons:
"Staff are so unfriendly and abrupt, we stood waiting at the till to be served for 15 minutes before anyone even looked in our direction."
"Monkeys could've done a better job when it comes to the service."
"Manger is rude and unhelpful. Half our order was missing."
"The customer service from kfc was absolutely disgusting and I will not be returning anytime soon."
"Whoever the manager is, she needs sacking fast before this chain goes downhill. Worst service ever."
"Customer service is so bad I've actually fully stopped going to this branch now."
"It takes a long time for them to cook the food at times and have had a few occasions where they have missed items."
"I've never been in there, I tend to use the drive which is really quick and normally get my order right I think there's only been once or twice my order was wrong but on the whole they're very quick."
Order Accuracy
Pros:
"I've never felt the need to write a review, generally because it is what it is."
"I went to KFC drive through on 6/10/23 and I ordered a large three piece meal with a Fanta and a small popcorn chicken."
"They give 2 plates for a meal for four, when there's actually 6 of us."
"The food is as it should be, but each time I visit I have to go back to the counter as they've forgotten something for my tray."
"The food itself was your standard chicken."
"Not the greatest experience the staff always appear to be half asleep and not really sure if what's happening."
"I ordered the gravy burger and the food tasted good."
"Regularly find items are missing from my order, or they make substitutions for out of stock items but don't bother to actually tell you."
Cons:
"Mistake 2, when I got home and opened the bag, the 4 extra hot wings that I had ordered to keep my wife happy and avoid her snacking on mine. Were, in fact, only 2 extra hot wings."
"I went to KFC for a late night dinner... the actual chicken I paid for wasn't even given to me and was found in the staff section."
"We ordered two meals and 4 cookies via deliveroo... we didn’t have enough evidence to get a refund for the missing items."
"Second time used their drive through, first time got student discount, this time no student discount, 14 piece bucket came with 11 legs, and three other portions."
"Every. Single. Time. We go through the drive-thru I specifically ask for the salsa to be on my rice box (because it’s always missing)."
"I ordered a twister & got a tiny piece of breadcrumb with a sprinkling of colslaw."
"Yet again, my drive through order was wrong. Dips get again forgotten."
"Went through the drive through, didnt have time to check what was in the bag, i ordered a bbq wrap and a fillet tower box meal. What i got was a flaming wrap which i cannot eat and a zinger burger box meale with hot wings."
Value for Money
Pros:
"It's the same. Good parking for my big beast. Good staff & the secret recipe."
"The food itself was your standard chicken."
"The bonus of the app and ordering in advance helps to ensure my toddler isn't waiting long for us to either get the food or travel back home with it."
"The food tasted good."
"Very nice and spacious interior and of course great tasting fast food as expected."
"Freshly cooked taste great as expected."
"Staff where friendly and the food was tasty as ever."
"Always good food although the last 2 times we've had the gravy bucket at least 2 pots of gravy have spilt everywhere."
Cons:
"The food was bad, dry cold and missing items from the sharing bucket. Very expensive for what you get."
"When I went to pick up my order they told me that they couldn't do my milkshake of which I was charged extra for because the machine was turned off."
"The chips were soggy and overcooked! It doesn't matter how long you cook them for, if your oil is old and dirty they will never crisp up!!"
"Nearly fell off the floor when I saw how much their prices have risen, £10 for a fillet tower box meal is pretty disgusting."
"Prices have increased by £3 at least per meal (since covid) and the food is horrific."
"Ordered via the app at home and then drove straight there... I park up and wait for........half an hour! Still no sign of the food."
"We ordered two meals and 4 cookies via deliveroo... we didn’t have enough evidence to get a refund for the missing items."
"No chicken on the bone available apart from 1 piece which i ordered. It looked like it had been kicked around the carpark. Wish id taken.a photo now. Really disappointed! 40 minutes in a queue... for that."