KFC Bodmin - Launceston Road Reviews Summary

Customer Service

Pros:

• "The service was amazing I forgot my number and I was seated due to travel and a lady come looking for me to ask what I ordered she brought it to me☺️."
• "Excellent. I placed my order wrong... but they were great about it and said don't worry, everybody makes mistakes."
• "The service has gotten a lot better, staff making sure tables were clean and the food was good."
• "Probably the best KFC I’ve had from this location."
• "Really good customer service."
• "Courtney is a credit to the team and thank you for a fantastic experience."
• "The staff present very pleasant, attentive and very busy considering the restaurant not very busy with customers."

Cons:

• "The rudedest staff ever. They definitely need training in customer service."
• "Unbelievable, the service was absolutely slow and the workers were unpleasant."
• "Appalling service. So short staffed that it took 20 minutes through the drive through."
• "The person who served us was rude with no customer service skills whatsoever."
• "the member of staff on the till was miserable and not helpful."
• "Staff shouting and swearing at each other, swearing about customers in full earshot."
• "The staff are miserable, rude and can’t seem to handle even the most basic orders."

Cleanliness

Pros:

• "The seating area was relatively clean, at least the tables were all clear of food stuffs."
• "The restaurant was quite clean, bins were being emptied whilst we were there."
• "The tables where all clear, the floors had been swept with no bits on the floor."
• "A lovely lady opened the disabled toilet for me, it was lovely and clean."
• "The restaurant was clean."

Cons:

• "Tables and floor littered with food and packaging."
• "Every table dirty, rubbish on floors, bins overflowing, disgusting."
• "Floor dirty tables dirty."
• "Complete lack of personal hygiene, restaurant filthy."
• "Absolutely filthy, bins overflowing, food and rubbish over the floor and toilets not much better."
• "The place is so dirty. Every time you come to this branch the bins are overflowing, tables are all filthy dirty and floor likes like it’s never been swept let alone mopped!"
• "Totally disgusting."

Food Quality

Pros:

• "The chicken is usually moist and yummy, sometimes just slightly on the dry side..... but not bad."
• "Nice chicken, only 2 sides, very quick service, when I got home I discovered that I had 6 legs in a 10 piece family feast, somebody’s getting all the breast!!!! Saving grace I called the manager who sorted it out immediately thanks."
• "Food fantastic, prob one of best KFC's I've had for a while."
• "The food was hot, fresh and perfect to order."
• "All food was hot and tasted good."
• "Food came quickly and was hot, chips, as with all kfc's, are awful, but the chicken was fantastic."
• "And the food was quick, hot and not too salty."

Cons:

• "The chicken were old chicken that had been reheated and as hard as rubber, there was no seasoning or spice on them."
• "Chicken wings were over cooked and very little meat on burger was sloppily made with sauce spilling out of the sides."
• "Chicken was raw on the inside, bap was stale, not from toasting."
• "The chicken tasted like it was there a while, chicken was very dry and coating was very crunchy."
• "The chips were very peppery and the chicken fillets didn't appear to be cooked properly."
• "Chicken wings that were dryed out and tasted like they had been cooked xmas eve."
• "Chicken was RIDICULOUSLY dry."

Management and Efficiency

Pros:

• "Went for a drive through, the order receptionist was very polite and helpful."
• "Tonight delivered another meal with nothing missed, nothing had ran out, it's was just quick tasty food."
• "I love going to bodmin as firstly they put pool Camborne to shame, their professionalism is second to none."

Cons:

• "Worst KFC I have visited waited an hour for my food to be done."
• "Senior management seriously need to shake this place up before it gets shut down."
• "Come on management, step up or change career."
• "This store seriously needs to sort out its management."
• "Unsafe to visit - not Covid safe at all !!!"
• "The place never has everything on the menu. No gravy today and no coffee machine working for hot drinks."
• "All bins overflowing in the car park, does this place even have a manager??"