Silverbirch Garden Centre Reviews Summary

Product and Shop Quality

Pros:

• "Nice garden centre with a good selection of interior and garden things."
• "Just a beautiful beautiful place, my new favourite shop ever!!"
• "The shop is already full of lovely Christmas goods and beautifully displayed."
• "The designers that work in store are extremely talented!"
• "Bought some beautiful garden furniture from here a couple of months ago, looks really good quality"
• "The showroom is visually stunning."
• "The garden centre itself is beautiful you can spend hours looking through all the beautiful things they have on sale."

Cons:

• "Was very disappointed with Silver Birch. They don't look after the plants and many had fallen over and had been left."
• "Displays very beautiful. But unless you have a very large bank account. Nothing for the average person to buy."
• "Stuff seems really nice and High quality but when you actually pick it up and feel it, a lot of the stuff feels really cheap and overpriced."
• "The Christmas area is smaller than you think and not worth it if you have to que."
• "Shop felt overcrowded with too many people being allowed in."
• "The Silverbirch Garden Centre to buy plants is nice, but the shop itself is a bit dismal."
• "Inside the shop it's a different matter... it feels almost impossible to socially distance."

Customer Service

Pros:

• "The staff are all very helpful and friendly."
• "Visited this garden centre and the staff were very helpful and friendly."
• "The overriding impression is just how welcoming, polite and extremely competent the staff are in particular in the restaurant."
• "staff were very friendly and helpful"
• "Staff were lovely and friendly."
• "Friendly and helpful staff."
• "lovely helpful staff what more could I ask for, thanks guys x"

Cons:

• "Visited the restaurant first. Staff lovely and friendly but a little bit of training needed to give first rate service."
• "the gentleman's very first comment in the conversation was condescending towards my Paps and his overall manner was rude and distasteful"
• "Being barked at by the girl at the till didn't help either."
• "Absolutely awful, we came quite late in the day... The staff were indifferent certainly not friendly."
• "a sales assistant says to me, YOU NEED TO MOVE ON, in not a nice manner"
• "the Staff let themselves down here"
• "Appalling treatment of a regular customer."

Cafe and Food Quality

Pros:

• "Visited here and had snack in Cafe. First rate with plentiful selection of home baked cakes and scones."
• "Great cafe with good food and fast & friendly service."
• "Had brunch out on the terrace in the sunshine and food was very good that we had."
• "The cafe has lovely food - delicious French toast, bacon and maple syrup."
• "The coffee shop is small, but offers really good food, prepared locally and served with that personal touch only small businesses can."
• "The atmosphere is friendly and warm, the staff are really attentive, but above all the food is delicious."
• "Food was freshly prepared good portion size for lunch and very enjoyable."

Cons:

• "The quality, portion sizes and price of the food in their cafe has drastically gone downhill."
• "Used travel 40 min plus to go here every week especially for the cafe and at Christmas the journey was even more worth it with the outstanding decor, but I feel the cafe has really gone down hill recently."
• "Went for breakfast here last week. Ordered 4 full breakfast specials. Breakfast was cold no butter for toast potato scone was that hard couldn't cut into this watered down fresh orange juice."
• "The cafe set up is a bit of a mismanaged disaster, however."
• "My Turkey was dry and peas uncooked."
• "just stay away from the steak pie, I think the cow died of old age"
• "Baked potatoes was pretty bland and the sale looked like it was just grabbed out of those bags you get in Tesco."