Gouldings Reviews Summary

Customer Service

Pros:

• "Staff are very friendly and helpful."
• "Stopped off for lunch today..food superb, lovely smiling staff..very welcoming, its a busy place and service is 1st class."
• "Staff very helpful even though it was very busy, very good humour nothing to much trouble will definitely be back."
• "Served quickly by nice, friendly staff."
• "Have to say the staff were excellent, both on instruction entering the restaurant and during service."
• "The staff are friendly and knowledgeable, with the current restrictions, they make sure that you have a pleasant and safe visit."
• "Shout out to the staff too who were friendly and helpful."

Cons:

• "When asked how much longer our order would be, we were bluntly told it would be soon, no apology, nothing."
• "Have been buying plants and ornaments from Goulding for years... Not very good customer service."
• "Got a feeling they think more is better and staff who served not friendly."
• "Management are ridiculous how they treat and talk towards staff."
• "Staff mixed up our order twice (with other tables and had the audacity to argue we were in the wrong)."
• "Your employee Roddy has an attitude problem and doesn't like to be questioned!"
• "Have been buying plants and ornaments from Goulding for years... We were made pay for it. The manager was not nice at all."

Food Quality

Pros:

• "Fabulous food and enormous portions, make sure you're hungry or take some tupperware."
• "Stopped here for something to eat... the food was very good and reasonably priced."
• "However the restaurant was outstanding, food amazing and good sized portions."
• "The food is delicious at there tearoom, I had the veggie burger with chips and side salad with a sweet chilli sauce and I enjoyed it very much."
• "Soup like my gran used to make and great steak pie."
• "The food is excellent & the cakes are to die for."
• "Enjoyed a nice lunch in the Restaurant. Can recommend the Brie and Cranberry Soda Scone."

Cons:

• "Ordered a breakfast with toast. The toast came only slightly warm... Also the place is very overpriced for what you get."
• "Stew too salty and veg soggy."
• "The Braised Steak was covered in a thick jelly and looked and tasted unappetising."
• "Had the haggis bon bons, came with chips and sweet chili sauce … made no sense to have sweet chili sauce with haggis … the flavors clash."
• "The cheese toasties are not what they used to be. The cheese is cold and therefore not melted."
• "When it did arrive it was of poor quality. Overpriced and badly presented."
• "We had baked potatoes with prawn marie rose. Watery sauce and extremely small portions for £8.00."

Facilities & Atmosphere

Pros:

• "Our first visit, what a lovely garden centre, great selection of everything."
• "A very nice show room, nice c/p coffee tables, just a very nice display."
• "A fantastic Garden Centre to visit, any time of the year."
• "Great covid restrictions and plenty of sanitiser and room to get round folks if needed."
• "Large restaurant with indoor/outdoor seating and varied menu."
• "Very nice garden centre, lots of lovely ornaments and lovely Flowers."
• "By far the best garden centre in the Clyde Valley."

Cons:

• "We waited in a queue for 40 minutes."
• "Taking the covid guidelines a bit too far when they say they’ve taken away bins as we have touched the rubbish?"
• "Only downside is it's too warm in summer sitting inside."
• "Santa trail a bit short and can work out to be an expensive day."
• "We visited not long after Christmas and the shelves were bare."
• "My wife took my Son and Daughter to an Easter bunny event this morning and when in the play park my daughter cut her foot, when they look at what cut her foot it was BARB WIRE... the explanation was that this must have came from the renovations... Offered a wet wipe to clean the cut! totally unacceptable for them to host an event and not clear the kids play area of debris before allowing kids in."
• "Felt like cattle in one end out the other."