Halfords Autocentre Warrington (Hawleys Trade Pk) Reviews Summary

Customer Service Experience

Pros:

• "Fantastic experience! I booked in for a free exhaust check for Tuesday and by 5.30pm the same day I had a phone call saying it was ready to collect and all work was completed 😊"
• "Very happy with my experience here today, Declan diagnosed and resolved my battery problem promptly and efficiently."
• "Car battery failed on the morning of Sat 17th Dec... The staff were tremendous the work was completed and I was back out within 20 mins."
• "Thank you Paul & the rest of the team for your excellent customer service today fitting me in last minute to get my tyres changed after a puncture."
• "I had a headlight bulb that failed and so I took it to the auto centre Halfords in Warrington. The gentleman met me at reception and changed my bulb in 5 minutes."
• "Appointment booked easily on line- e-mail reminders sent across so you don’t forget. Staff at Autocentre friendly & helpfull."
• "Excellent service, best price in town on the tyres l had fitted. Very helpful and friendly staff."
• "A good balance of friendly but professional staff. There was a delay with the MOT due to a ramp issue, however, updated with this information appropriately."

Cons:

• "Absolutely shocking, been getting my car fixed at Halfords for years no issues, this time FAILED MOT for an engine light that was not on my car when taken into the garage."
• "Initial conversation was ok and promised to have the right part ordered. But soon realised they are very incompetent liars."
• "Worse service experience ever had till now in 15 yrs. Charged 234 pounds... Car shows Service due in 200 miles."
• "Won't trust these guys with a pair of walking boots never mind a car. Wrong parts fitted on friends car, resulting in a brake down."
• "RIP OFF!!! 2 years in a row they have ripped me off, the first time I generally thought they were good. Went for my 2nd MOT last week, failed it again for 2 things."
• "M.O.T week before Christmas... however, i don't understand how within 2 weeks of the MOT my Van is now saying check brake wear."
• "Put the car in for a brake check, got called saying the back discs were under limit, they could order new discs and pads and do them same day. Turned up and it wasn't ready."
• "MOT booked but cancelled the day before the test day, Ast Manager feels it’s appropriate to call a customer Pall, when ringing to find out why late notice of cancellation."

Booking and Appointment Issues

Pros:

• "Had my MOT booked in and was told on the email to turn up 10 minutes before."
• "I got my car serviced yesterday at this centre and compared to the customer service I’ve received at other providers, this was great."
• "10/10 Service and Care, would highly recommend."
• "Called at 4pm yesterday after I had to have my vehicle jump started by roadside assistance... Spoke to Paul at Halfords who was incredibly understanding."

Cons:

• "Cancelled my MOT just as I was about to set off. Found a great backstreet garage who sorted it out."
• "USELESS.... Booked my car in for an MOT, all accepted and paid for and then 3 days later got an email to say it's cancelled."
• "MOT booked but cancelled the day before the test day, Ast Manager feels it’s appropriate to call a customer Pall."
• "Booked a checkup for 17:30, turned up after slugging through rush hour traffic, only to be told that they couldn’t do the checkup in time before they closed."

Quality of Repairs and Services

Pros:

• "Had all the brake discs, brake pads, fuel filter, wheel balance, both rear tyres, and a coolant changed so a big job. Yet the team managed to get it all completed in just 6 hours!"
• "Brilliant customer service, friendly and knowledgeable staff. Jack booked my car in within 24hrs of the call, sorted the battery refitting and wiper blade motor replacement really efficiently."
• "Popped in to see if they could put a AGM battery, (for stop/start vehicles) on the wife's car... Very professional service and people."
• "I was extremely disappointed by my visit for the 10 Point Car Health Check... Upon leaving the diagnostic started up and the rear right brake light was out - I returned and was told 'well that's unfortunate, we do not stock bulbs here'."

Cons:

• "Absolutely shocking, been getting my car fixed at Halfords for years no issues, this time FAILED MOT for an engine light that was not on my car when taken into the garage."
• "Put the car in for a brake check, got called saying the back discs were under limit, they could order new discs and pads and do them same day. Turned up and it wasn't ready."
• "MOT... Contacted me within an hour of dropping the vehicle off stating it had failed and required work doing on it which they could do - rear suspension spring and associated parts / alignment etc £240."
• "Took my car for MOT. But it failed and they are doing the work for me and the price isn't that bad. Probably could of got it a bit cheaper but for the hassle of then taking back for an MOT, they did the next day and free retest."