KFC Glasgow - Nitshill Road Reviews Summary

Customer Service

Pros:

• "Drive thru was quick, short wait for food and it was lovely and hot."
• "Staff where very busy with drive through and walk in customers. Waited 15 minutes to get served and them 10 minutes to receive food."
• "Service was lovely off the cashier, but when I was asked to go and park for my order I waited 10 minutes on a burger and chips."
• "Staff handle the pressure well. Tables and seats are nice and clean and toilets too."
• "The staff were lovely, no complaints there."
• "Beyond that it's a KFC, a good one too."
• "The food here is amazing."

Cons:

• "Staff then filled 2 cups from 2 ltr plastic bottles."
• "Nobody was nasty or mean, they were just obviously prioritising different aspects of service and appeared to be short staffed and under trained."
• "The staff were run off their feet dealing with drive through and delivery orders, so the customers in the restaurant were absolutely neglected."
• "I stood at the counter for 7 minutes waiting to talk to someone about a very small omission in my order and ended up having to wave my arms to get attention."
• "Service couldn't have been much slower or more disorganised... assistant was very chatty but on another planet."
• "When I got food home, rice box was inedible - threw it away. Zinger meal was ok."
• "Service was slow despite me seeing at least 5 staff members and being the only person they were serving."

Food Quality

Pros:

• "If you are lucky enough to get fresh food then its actually good (thats if you get the right order)"
• "The chicken was so dry, I left half of it."
• "The drinks were flat, with no ice. All in all a dreadful experience."
• "The burger was minuscule and the small bun was way bigger than the goujon-sized piece of chicken."
• "Food was all cold and the portion sizes are really small now."
• "The bins are full, there are no napkins and if you want cutlery, you're a dreamer."
• "Chips were disgusting, dry and cold, fillet burger was a little less cold but dry and tough."

Cons:

• "Chicken was under lights too long, texture dry and hard to eat."
• "The chips were soft and mushy too."
• "Food not great - dry, very small portions & over priced."
• "Absolutely sick of getting the wrong order at the drive through and then when you open it it's dried up and just off cold."
• "Asked which drink I would like, I said Tango. My husband brings the food over and my drink is not Tango."
• "The gravy was old and viscous whilst the burgers were luke warm."
• "Ordered 2 trilogy box and 2 snack boxes. Both snack boxes were next to nothing, just enough to cover the base of the card board box."