Address: Bodmin Retail Park, Launceston Rd, Bodmin PL31 2AP, United Kingdom
Phone: +441208269571
Rating: 3.2
based on 168 reviews.
Customer Service
Pros:
"Wow.. today was Bodmin Pride and I was blown away when we walked into McDonald’s Bodmin."
"This is one of the better McDonald's around. The staff were really friendly and helpful."
"We had an amazing experience with an employee named Jen who was more than eager and happy to help us."
"We visited today and the food was standard. But I must shout out a member of staff named Rachel."
"Can't fault the staff or the food."
"Initially the service was great, a friendly welcome and attentive."
"Today I had the pleasure of visiting the Bodmin branch of McD's."
"Best McDonalds ever, the staff from start to finish where polite and friendly and even smiled."
Cons:
"Queued up at the drive thru and watched 3 cars pass through in the second queue with no response to me."
"Today, I simply had enough of the total lack of care for customers and poor delivery of your product."
"Honestly wouldn't even give this branch a one ☆! Ordered food for myself and my daughters...staffs attitude towards customers was absolutely appalling!"
"McDonald's has sunk soooo low in expectations now...Forgot my fries and scolded me with the coffee."
"Went through the drive thru and was missing a large fries so went in store waited a good 10 minutes and not one staff member acknowledged me."
"Waited over half an hour, shocking customer service at the drive thru. Manager Dale gave no incentuve whatsoever or even an apology."
"Poor service waiting 20 minutes for order of standard breakfast meals, with people coming in after and been served and eaten before us..."
"Very poor service this evening... Come on please get your act together."
Food Quality and Order Accuracy
Pros:
"The food was all a good standard, we also receives everything we ordered."
"Food was the usual good standard, I had bacon and egg muffin. It was delicious!!"
"Spot on. Orderd our food using the phone app.. was hot when arrived and cooked spot on."
"Food can be okay at best, don’t think I’ve once had it delivered and they’ve not missed stuff though."
"Everything great apart from trying to miss food off the order."
"Restaurant clean, toilet cleanliness fantastic, which is unusual for a maccies."
"A good way to tell the standard of a McDonalds restaurant is the quality of the fries."
"We’ve been a few times now and I do enjoy coming here. The service can be a little slow but it’s ok and the staff apologise."
Cons:
"Update: still terrible. For the love of God, just adjust your coffee machines because I'm so tired of getting half filled Hot McCafe drink."
"Ordered food, it took a really long time to get it. Loads of people who ordered after me got theirs before me."
"This place is a hit and missed when it comes to their food service and as you can see look like my burger had been chewed off a bit."
"Went here earlier on no one in the drive thru, ordered it on the app... Waited nearly 15 minutes when another girl gave us our food never even apologised for the delay!!"
"Whilst the food quality was good, the service was very slow. 16 minutes to get food from ordering."
"Every time I order always have something missing. How hard is it too
follow an order."
"The milkshake I had gave me food poisoning and ended up in hospital!"
"Ordered food, it took a really long time to get it. Loads of people who ordered after me got theirs before me."
Speed and Efficiency
Pros:
"Spot on. Orderd our food using the phone app.. was bought out to us in no time at all."
"Thought we'd grab something quick while passing through. The drive through queue was in to the car park so we decided to pop in a and take away."
"Used the drive thru on my regular trip home late at night about 10pm, KFC up the road seems to shut everyday at 5pm so is useless. Was in and out in minutes."
Cons:
"Secondly, being one of the only cars in the drive thru at that time, the speed at which I get served is abysmal, sometimes 3-4 minutes."
"Having then paid and creeping towards the collections window, quite often there is no one there and it can take anywhere between 1-4 minutes to retrieve the coffee."
"This McDonald's is anything but 'fast food' the drive through was an order and park."
"The double drive thru and inexperienced staff bring this McDonalds to a complete standstill."
"Had to wait 30 minutes in the drive through for an order, 30 MINUTES!"
"Waited for half an hour after placing our order and had to chase staff for the food."
"Waited 35 minutes for a table order. Chased it up. They lost it. Since then breakfast had finished so i had to have lunch!"
"Had a chicken mayo wrap, had NO mayo in it, 1 piece of cucumber 1 bit of lettuce. Was also cold."
Cleanliness and Environment
Pros:
"The restaurant was clean and tidy with dry floors despite the rain."
"Restaurant clean, toilet cleanliness fantastic, which is unusual for a maccies."
"Popped in for breakfast after month long holiday in Bodmin on way back to Worcestershire. Quick efficient service great food and drink and possibly the best kept toilet facilities I have ever seen in a Macs."
Cons:
"The car park was a disaster to get out of. Needs a serious overhaul of the traffic system at this Saltash branch."
"Unfortunately the boy who was on the floor had incredibly poor hygiene putting me off my meal, he wiped trays with a cloth no anti bac, didn’t wipe any tables just flicked food onto the floor."
"The real issue is one of cleanliness. When you walk in around 8:30pm, there's not many cars going through the drive through, you've got 3 sets of people in the building."
"I mean 9/10 the order is incorrect. I have never been to this mcdonalds without having to pull up and wait somewhere for food."