Vue West End - Leicester Square Reviews Summary

Seating

Pros:

• "The first two rows are absolutely wonderful. You can pull your legs out."
• "Wide comfy reclining hard 'leather' chairs."
• "The recliner seats are very good plus the screens are pretty big."
• "The seats were very comfortable and were easy to sit in for a 3 hour movie."
• "Seats are very comfortable and up to big city standards."
• "Lovely Leather seats which recline in normal seating areas."
• "The seats were also comfortable!"

Cons:

• "Seating inclination was so shallow in screen 8, kids could not see over the heads in front."
• "Small screen and we are half way up the rows, we could be closer to get a better view."
• "The seats are not uncomfortable, but the seats are not stepped up as much as they could be so your view could be easily obscured by the person in front if they happen to be taller than you."
• "However the seats were very uncomfortable. The floor was flat as opposed to being sloped so everyone had to crane their necks upwards to see the screen."
• "Seats were too low to see the film, the front seat heads were just too high."
• "The seats were uncomfortable, and the backs were too tall, blocking the screen if you are shorter or just relaxed."
• "The seats comfy, the picture & sound were great."

Cleanliness

Pros:

• "Good clean modern toilets, shame escalators were down in parts."
• "They have a really clean restroom as well."
• "The theatre was well ventilated and air conditioned."
• "The whole place was spotless including the toilets."
• "The theater was clean."
• "The cinema was extremely clean and modern."
• "Cinema is exceptionally clean with extremely comfortable seating and toilets like the cinema are spotless."

Cons:

• "The bathrooms no matter which floor, they were in a disgusting state."
• "However, the seating area and the toilet were very dirty which affected the experience."
• "The female toilets were very dirty."
• "There were only 3 cubicles in the ladies toilets and when I first went there was no toilet paper in any of them and they were filthy."
• "The toilets are horrendously dirty and there’s no way they are cleaned regularly."
• "Incredibly dirty, popcorn scattered all over the ground in the hallway before the film."
• "The toilets had an unpleasant smell to them (though they looked reasonably clean)."

Staff and Service

Pros:

• "Tickets were easy to purchase from the kiosks at the front."
• "We encountered lovely staff."
• "Very nice polite staff."
• "Staff are nice."
• "The staff were really nice and the tickets very affordable given the location."
• "The staff were very helpful."
• "Staff were also really helpful when there was a little issue with our tickets."

Cons:

• "Staff that run the food lines need to be a bit more efficient with their service, they are often a bit slow."
• "Shocking service from ziena."
• "Customer service is bad because of high turn-over."
• "I had to go out and find staff to tell them to switch on air con."
• "Very poor personal hygiene - noticed a lot of face and hair rubbing while serving food."
• "Probably the slowest staff in London."
• "Staff didn't even know basics..."