Vue Cinema London - North Finchley Reviews Summary

Facilities & Location

Pros:

• "Lovely cinema experience for the family with lots of parking available and good facilities."
• "I have always had a positive experience here. Plenty of parking, restaurants, bowling alley and even the local Better fitness centre."
• "Vue is located amongst a selection of restaurants and a leisure centre. So good venue for a day's outing for family and friends."
• "The cinema has a wide range of selection and is near to other shops."
• "Since it's situated near a bowling/arcade venue and several restaurants, it makes a good destination to head to with your family/friends."
• "The cinema is located in a small shopping/industrial park, which offers free parking for 3 hours I believe, more or less right outside the cinema entrance."
• "A great range of theatres hosting a wide number of different movies, tons of local restaurants and a large, free carpark."

Cons:

• "The down escalator and the lift were still out of order."
• "The new dedicated bus / cycle lane outside is creating traffic jams to get in / out unfortunately."
• "Why is the lift ALWAYS broken?"
• "The famous escalators are broken!"
• "Just be careful of the parking restrictions in the car park."
• "The escalators were also not working."
• "Also many seats were torn."

Seating Comfort

Pros:

• "Staff is very friendly and the guy at the counter chose the very best seating for me."
• "VIP seating is really comfy and perfect for solo movie nights."
• "The seats are clean and comfortable."
• "The seats were the most comfortable and spacious I have ever used."
• "VIP seats very comfortable."
• "We booked the normal seats and they were spacious and comfortable."
• "Spacious here with comfortable seating, ample leg-room and an impressive sound continuum."

Cons:

• "Seats had chocolate after not letting us in until after the shows start time as it wasn't ready."
• "The seating arrangements were a major letdown. The seats were uncomfortably small, offering absolutely no legroom."
• "Very uncomfortably with the worn out VIP seat."
• "The seats are appalling. My back was killing me after two hours and there was also barely any leg room."
• "So called VIP seats have very little leg room and don't recline."
• "The only negative I could add were our allocated seats were not particularly clean with squashed in chewing gum all over one seat in particular."
• "The condition of the seats was terrible unclean with the remains of food and grease stains on the seat."

Staff & Service

Pros:

• "Staff is very friendly and the guy at the counter chose the very best seating for me."
• "Fantastic customer services !"
• "Great customer service to all members of staff!!!"
• "The staff was really warm and welcoming."
• "The staff are really nice, provide great service."
• "Friendly & helpfull staff serving and cleaning up the cinema room after each movie."
• "Staff were friendly and efficient."

Cons:

• "Staff seemed disinterested."
• "The staff is the worst, slow, chatting for hours with their friends, totally disorganized."
• "The customer service is for the most part non existent."
• "Don't expect a member of staff to smile let alone speak to you."
• "Unfortunately the staff where poor."
• "The staff have no idea what they're doing."
• "The staff are not very helpful and looked unhappy."

Cleanliness & Maintenance

Pros:

• "Toilets have always been very clean which is sooo nice!"
• "A decent level of hygiene with a fairly good range of different movies."
• "Cinema facilities are clean and tidy."
• "The bathrooms are well-kept, clean and large so queuing can be kept to a minimum."
• "The ladies' room was clean."
• "Visited on a Thursday afternoon. Very clean."
• "I’ve left a wonderful review around 7 months ago and it still stands; very clean and friendly cinema."

Cons:

• "3 out 4 tickets machines broken."
• "The only negative I could add were our allocated seats were not particularly clean with squashed in chewing gum all over one seat in particular."
• "The place was dirty. When I got to the screen to I saw popcorn on the floors from a previous viewing."
• "The cinema itself just doesn't ever feel clean enough."
• "Toilets tend to be rather dirty with bins overflowing and toilet paper all over the floor."
• "The screen was not cleaned properly after the previous showing, there was popcorn all over the floor."
• "The place was unkept and the toilets was filthy and no toilet paper in any of the ladies cubicles."

Food & Beverages

Pros:

• "Has good meal deals for kids."
• "We had nachos and they were very tasty."
• "All the viewing rooms have wheelchair access and seats specially designed for easy access with wheelchairs."

Cons:

• "Food preparation was slow and unorganised, the nachos were stale we asked for fresh ones."
• "The nachos were just not to expectation overall experience not at all great would possibly take my own snacks, popcorn was stale too."
• "£6.50 for a large popcorn too is seriously pushing it..."
• "The portions of the popcorn had decreased while the price increased."
• "The popcorn had so many unpoped kernels and was tasteless."
• "Popcorn and water so expensive. I payed above 42 pounds for 4 large popcorns and 4 small water bottles."
• "Very overpriced snacks, but the comfy seats and a large area for comfortable viewing about make up for it."

Value for Money

Pros:

• "The prices are very reasonable for London in general."
• "I only go there because the tickets are cheap and the parking is free."
• "Tickets are consistently cheap and there are always seats available for screenings, even on opening night."
• "It's a great cinema and at £5.99 for seats most of the week great value."
• "Oh, and the tickets are all £5.99 at present."
• "The tickets were £5.99 and I booked on line. I would definitely go again just to get a cinema experience at a cheap price with convenient parking."
• "Movie tickets are great value for money at current price of £5.99 concessions are a little more pricey but there if you are feeling for an indulgent treat."

Cons:

• "The prices are pretty steep, considering the screen wasn't as big as I have seen before."
• "Personally I thought it was expensive. £25 for a small drink and nachos each."
• "Tickets are more expensive, you have to pay for 3D glasses, no reclining chairs."
• "Just a thought... very expensive now to watch a movie."
• "Prices of snacks are atrocious!"
• "Absolutely a No Go. Long queues, Old and tasteless popcorn at a very expensive price."
• "Much better alternatives for a 10er."