Address: Fife Leisure Park, Halbeath, Dunfermline KY11 8EX, United Kingdom
Phone: +441383624635
Rating: 3.6
based on 168 reviews.
Service Efficiency
Pros:
"As always, great value fast food. Super fast service, just order at self service pods."
"Took the grand kids for burgers, used the drive thro which was very efficient altho we had to go to the car park to wait for the food which was brought to us by a member of the team, we didn't wait long and the coffee is good."
"Great service and good selection of burgers, drinks and desserts. Staff are always helpful and the drive through is usually punctual."
"Despite the huge queue for traffic getting into the drive thru, staff were great at keeping the line moving quickly."
Cons:
"Waited 20 minutes to get order taken from a human. A further 15 minutes on food, tables are so close together. Very uncomfortable."
"Do NOT shop here on a Saturday if you’re in a hurry"
"Currently still sat in the car park after 15 minutes after ordering in the drive thru"
"The queue is always really big which is mainly because the drive through service is so slow."
"Literally make you park in a parking bay when there is no other people in the drive through, say 'just waiting on your chips', then you sit and wait for half an hour."
"This was not a great visit to macdonalds we had to wait for about 15-20 minutes in the parking bay and once we were driving home we realised a meal was missing."
"Service in drive through atrocious! Told food was being cooked, park & it wld be brought out, only to find customers much further back in queue having same on time"
Food Quality
Pros:
"The service and food were fine."
"Delicious festive pies"
"Food as expected from McDonald's, quick service"
Cons:
"Chips didn't look cooked and were soggy, all went in bin."
"Garbage food. Given a 1 star rating because of that."
"Poor poor service. Food arrived stone cold and parts of our order was missing."
"the last 3 times I have ordered food from here there has been part of the order missing and its been cold!!"
"Burger was clearly thrown together and the fries were as cold as the service"
"Food arrived lukewarm, limp soggy fries and the burger wasn't even hot enough to melt the cheese!"
"Tried the new Spicy Chicken Bun, very disappointed, very bland, cold and looks nothing like the picture you advertise on the poster."
Customer Service
Pros:
"staff are usually very helpful and always very friendly"
"I am not a big reviewer and people tend to review when there is a problem but you know credit where credits due. I got served by a lovely woman called Lynn Dunlop today and she was kind friendly polite in turn making my day a little brighter with her friendly service."
Cons:
"6 phone calls to Manager who was very bad mannered"
"Very rude manager when I went to complain told me to f off under her breath, place was a tip."
"when you contact them to complain they are not interested at all"
"there is something about the management of McDonald's that gets every staff rude for some reasons"
"Customer service is a waste of space half an hour standing waiting to pay as didn't have my card on me, about 7 workers walked past seen me there and still didn't come over for me to pay."
"Worst Macdonald’s I’ve ever been to!!! Female manager with disgusting attitude!!!! Couldn’t care less about the customer!!!"
"Would give zero stars if I could. Ordered 2 McPlant burgers with no pickles, no mustard and no buns as I'm Coeliac."
Order Accuracy
Pros:
"No complaints about food or service inside."
Cons:
"They will never ever get your order right, whether that be no dips, wrong drinks or wrong burger."
"Its getting to be a joke going through the drive through being asked to wait in the car park for a burger."
"the store colleague wasn't able to take the order using the till, when asked why she just walked off whilst shrugging her shoulders"
"They consistently get our order wrong, or missing something"
"Consistently get orders wrong. several occasions where the latte didn't have any coffee in it"
"Everytime you go to drive thru they always muck up your order it's either missing something or just something you never ordered."
"Went downhill severely. Last three orders through app and collecting in car park have all been wrong with missing items"
Cleanliness
Pros:
"the dining area thankfully was kept pretty tidy & clean"
Cons:
"Tables not cleaned either, the one we sat at had hairs on it that we had to sweep away with a napkin first."
"The food is just the same although the seats and the floor are covered in food and drink."
"Washrooms were dirty"
Technology and Ordering System
Pros:
"The new self service layout is great they've had that on he continent for years so great to see Dunfermline catching up."
Cons:
"What a joke... They've removed virtually all human interface from an ordering aspect."
"So the app wasn't working correctly and kept stating I wasn't at the restaurant"
"No counter service any more. It was much easier before the screen ordering nonsense"