Address: Almondvale Avenue Drive Thru, Livingston, EH54 6QX, United Kingdom
Phone: +441506420460
Rating: 3.5
based on 284 reviews.
Order Accuracy
Pros:
"Never had an issue with this McDonald's. 9 times out of 10 the order is correct, fresh and the staff are friendly."
"All food was hot and fresh, tasted as it should have and the whole order was correct!"
Cons:
"Multiple times order has been wrong when ordering from here."
"Six times, in the last two months, I've been given the incorrect food in my order."
"Several times when I order items are missing from my order… contacting customer services for refund is near impossible."
"Every time I go to this drive through in Livingston they seem to get my order wrong every time or something is missing."
"Once again, we get home to find our order is wrong."
"The worst drive through ever, every time I go to this drive-thru I always have to park up and wait for my order."
"Complete shambles over 30mins wait then Happy meal wasn't with order waited another 10mins for that."
Service Speed
Pros:
"The food was served hot and the service was very very quick!"
"Self service kiosks followed by quick table service (just by taking a number over to your table) made a big difference to standing in line."
"The best McDonalds I've ever been to! We pulled up to see a long drive thru queue and was dreading it, we were thru and gone within 10 mins, if that!"
Cons:
"It takes forever to get served."
"Waited 50 minutes in drive thru queue."
"Food was cold and soggy and waited 15 mins at the Drive Thru to get it - not exactly fast food."
"Regular Poor waiting times at this particular franchise however after 30minutes of waiting the food was served cold and wrong items were given on the order."
"Waited in drive through for over 20 mins only to be told not working."
"28 minutes after my cash was taken I received my single meal."
"Waited over 20mins for a coffee. not even being prepared or moved up the list."
Staff Behavior
Pros:
"Staff are brilliant - thank you McDonald's!"
"Found staff to be friends and helpful, no trouble in helping disabled customer, occasionally I require to use walking sticks and they will ask you to have a seat and will bring your food to your table (nice n hot)."
"Service are excellent, friendly staff and they make sure you enjoy your day."
"So many helpful and useful people there."
"They were particularly friendly and helpful."
"I ordered a happy mail and a 2 teas was waiting on my bf picking me up they let me sit in till I got picked up After 4.30am thanks very much feel safe In here waiting made to feel welcome great staff as well thanks again xxx"
Cons:
"When asked to correct order everyone panics and looks for a manager."
"Staff reacted strangely when I asked for fresh fish fingers."
"Not good staff very unorganized, and their uniforms were not the cleanest."
"Staff were also all on their phones!"
"This restaurant is a joke! Went through drive thru and ‘mollie’ who was serving me was so ignorant, could not do order right was very rude."
"The security guard commented on my may friends saying she was a disgrace."
"Unhappy, unhelpful and unfriendly staff that need to put the customer first and engage with the people who help them make their targets."
Food Quality
Pros:
"This is a really good place to go - so tasty."
"Great place for some fast food and great value for money."
"Food is good like the burgers."
"The McCrispy offers a culinary experience like no other."
"I had a medium chicken big tasty and it was to my delight."
"Food was hot and freshly cooked."
Cons:
"Ordered 2 sausage and pancake breakfasts and only got pancakes in both and when I returned to get it sorted they tried to give me back just 1 of them. Food is sub par, go to bathgate McDonald's it's far better."
"Arrived soggy and cold."
"Food was cold and soggy and waited 15 mins at the Drive Thru to get it - not exactly fast food."
"Chips are always cold, 'large meals' come with medium chips."
"The chips taste like they have either been reheated or have sat for 20 min."
"Chips were not cooked properly, raw and clumped together."
"Last night my husband and I needed a quick meal... I opened my wrap to find blood in two places on it."
Facility Condition
Pros:
"Clean restaurant with easy to use self service touchscreens, food brought to your table by friendly crew members when you eat in."
"Hadn't been in a McDonalds in a while, and thought this one was pretty good - clean and fresh decor, a huge improvement on old style McDonalds furnishings."
"Good service, clean, always manage to get a clean table."
Cons:
"Closed when it advertised being open 24hrs."
"Only 2 disabled spaces in carpark outside door, all other car spaces full several times I have visited."
"Condition of store not as clean as should be even though a lot of staff standing about talking to security."
"Toilets dirty. Greasy floor every night that you can knock your teeth out."
"Go here quite regularly on a Saturday. The place and the staff themselves are fine, but one day I stayed a bit longer than usual and ended up with a £100 parking ticket."
"All the dining area and tables were filthy and full of empty containers etc, tables were not getting cleaned."
"This place is a disgrace it's dirty hygiene is to a very low standard staff very slow and uneducated on food standards."