McDonald's Reviews Summary

Staff and Service

Pros:

• "We arrived very early in the morning after driving through the night. It was quiet yet the staff were friendly."
• "Thank you so much to the McDonald’s team who were fantastic at looking after our Girlguiding group last night."
• "Staff were helpful and friendly had a wee wait but wasn't too bad."
• "We got served by a lovely, friendly young lady... Doing a great job."
• "Staff were fantastic and very helpful."
• "Staff went well above and beyond to help us in our time of need."
• "The staff were very welcoming."

Cons:

• "Long wait for food. Once it arrived it was cold."
• "Staff act like the sauces come out their wages."
• "This has got to be the worst McDonalds. An absolute nightmare to park and sit in for food."
• "Staff are not very helpful. Have been a couple of times now. I've never been given the correct order."
• "The toilets door don't even close fully, so don't expect privacy."
• "Absolutely disgusting service more than 4 times now we have done a uber eats order and haven't received full item."
• "Staff served a guy who was behind us in the drive through to go first, skipping us."

Food Quality

Pros:

• "Same as Macdonalds everywhere, quick service polite staff and decent, hot Macdonalds food."
• "The middle of the burger was good, plenty sauce and a bit of everything."
• "The grand mac was good."
• "Had a delicious meal here for lunch."
• "The food tasted very fresh and was still very hot when I got in the car to eat it."
• "Chips were super hot and so were the selects and burger."
• "On a plus the food was warm and the place was clean."

Cons:

• "Food is inconsistent in quality due to having an allergy to tomatoes I asked for a big tasty without tomatoes when I got home I checked to make sure only to find that it had some on it then removed but still traces left so unable to eat it."
• "Food service was unorganised and some of the food was ready and sat waiting before the rest was completed. Therefore the food was cold when we got it."
• "Chips freezing cold and tasting of old oil."
• "Seems McDonald's skimping on most food now. Better places to eat and get value."
• "Absolutely disgusting, the food was not fresh."
• "There was a strange bitter almost kind of burnt taste which I detected in the big tasty I tried last year."
• "The double cheeseburger was bland, tasteless and barely warm."

Facilities and Cleanliness

Pros:

• "Always a great place to stop on a motorbike, welcoming staff, clean facilities and the comforting usual McDs experience."
• "Excellent food tasty and hot and crispy that was the McNuggets also the Mcflurry Twiz was very tasty as well."
• "Everything was clean and tidy at the tables."
• "The outlet was clean."
• "A very welcoming maccy s with friendly helpful staff."
• "Some of the best and most helpful staff in a UK fastfood restaurant I have come across."
• "This is the most cleanest McDonald's I've ever been in and also the cleaners iona and Angela do an exceptional job and are so welcoming to talk to even all the other staff are so welcoming."

Cons:

• "And the car park is absolutely atrocious in the way it was laid out."
• "It felt very unwelcoming with the COVID-19 situation."
• "The car park is a bit on the small size but as it was fairly quiet we got a space without difficulty. An easy walk into the restaurant which is very accessible."
• "Toilet facilities in all the ones I've been In parking can be a hassle on really busy days, staff seem to be well trained and most are on point disabled access and parking available at the ones I've been to."
• "The toilets door don't even close fully, so don't expect privacy."
• "It's a McDonald's, you know what to expect. One major issue however is the car park."
• "Probably the worst customer service from a McDonald's I've ever had."

Value and Pricing

Pros:

• "Great value with mcds app daily deal 1.99 quarter pounder n fries."
• "The prices are getting ridiculous, went to maccas for some nuggets near enough £5 for a pack of 9(just on their own may I add 😮)and then charging 50p for a sauce 😂 get a grip McDonald’s you be running out busy soon with these prices."
• "We went to mc Donald's with our 5 grandchildrens request. The place was very busy but we were served fairly quickly. Kids love their meal and so did the grandparents."
• "Definitely better than the Dumbarton Store."
• "Pretty good mcdonalds and just off the A road. Easy to get to and well signposted."
• "I do like the self ordering vending machine, it's fast user friendly, very efficient time saver."

Cons:

• "Cost about £9.50."
• "Seems McDonald's skimping on most food now. Better places to eat and get value."
• "The prices are getting ridiculous, went to maccas for some nuggets near enough £5 for a pack of 9(just on their own may I add 😮)and then charging 50p for a sauce 😂 get a grip McDonald’s you be running out busy soon with these prices."
• "Terrible experience. The new app to pre order was wrong and I was overcharged to my credit card."
• "Absolutely disgusting service more than 4 times now we have done a uber eats order and haven't received full item."
• "10 minutes wait for a flurry and then rude service when it arrived half filled and missing the chocolate."
• "Just picked up meals for 6 including 4 Cadbury twirls. Now they have no chocolate pieces just a sprinkling of chocolate dust on top of plain ice cream, disgusting."