Address: 2a Pentewan Rd, Saint Austell, PL25 5BU, United Kingdom
Rating: 4.5
based on 180 reviews.
Customer Service
Pros:
"Amelia provided advice and guidance regarding selection of correct oil for my car."
"He checked our car for fittings and we made our purchase."
"I arrived on time as agreed. I was greeted at the front desk by a man and a woman."
"Amelia was exceptional in her service and knowledge of the product."
"I would have given five stars, if it wasn’t for the lack of staff in the store."
"Thank you to Hayley and Carly today providing top notch! SUPER fast, amazing, quality service!"
"Karl and Carly were brilliant when I went in to get my rear wiper blade replaced."
"5 star service and attention to detail. Ladys name was Carly on the ladys name Badge."
Cons:
"Failed MOT because the mechanic couldn’t start the bloody van."
"AVOID. Never using Halfords again for anything."
"So we went to the store in Bodmin which I’ve never had issues with and straight away went in explained what problem was."
"Terrible attitude from the woman at the till today, I needed help with a fuse, and she wasn’t interested in helping me."
"A absolute shambles. Went in to Halfords in Truro to enquire about having a reverse parking camera fitted, to be told they did not have the technical skills to do it."
"The only reason for losing a star is because when I returned I was asked how I wanted to pay."
"absolute satisfaction! 100% top notch advice and service. honestly could not speak highly enough of my shopping experience today."
"I went to buy engine oil and got a car check done by Tom. The service was brilliant and he was polite and understanding."
Product Availability
Pros:
"The only place I could find to recharge the AC on a hybrid vehicle."
"Needed a start stop battery, good value, 5 year guarantee and fitted whilst I waited."
"Managed to squeeze me in although they were full as I has an issue with my brakes needing replacing."
Cons:
"Waited 20 + minutes to be served, we were going to buy a couple of electric bikes, then told one of the bikes were out of stock."
"Bought a battery 3 months ago with 5 years warranty. Failed and took it back to the shop for a replacement."
"Awful customer service, told me my bike would be here on the Saturday when purchased the weekend before, didn’t hear anything from them at all."
"Failed my MOT and made me replace my strut mount all because the Halfords Mechanic couldn’t tell the difference between a strut problem and a plastic wheel well."
Staff Knowledge and Expertise
Pros:
"He was incredibly helpful and knowledgeable."
"Both professional and helpful with extensive knowledge of my vehicle and its required work."
"Very professional and knowledgeable staff."
Cons:
"He couldn’t start a perfectly fine van!"
"Absolutely dreadful experience from Tom the manager down to all but one sales person, Karl."
"The usual at Halfords and I am being objective here: 2 customers (one of them is me!) queueing, 3 staff at the door, 2 in the bike workshop (so 5 in total) but no-one gets served for 15 minutes."
"During the Corvir19 lockdown they were still working. Needed MOT, service and had ABS failure. Several other issues were raised after diagnostics also service needed to include cam belt change."