Halfords - Seafield (Edinburgh) Reviews Summary

Customer Service

Pros:

• "Excellent, friendly and expert service. Bought 2 new road bikes for my daughters and the staff couldn't have been better."
• "Really great staff. Loads of stock and well laid out store."
• "The staff were very amiable and chatty as well as appreciating my issue."
• "Friendly and helpful staff instore. Also customer services on phone."
• "Staff where of great assistance, Great service stress and hassle-free."
• "Every time I go to that store I’m met with a knowledgeable and approachable member of staff."
• "Employee could not be more helpful and courteous."

Cons:

• "Customer service in here is shocking. Steve the bike fixer ride and aggressive."
• "Very disappointed with the bike purchase and service and overall treatment in store. Staff were very abrupt not very polite."
• "The guy at the front desk was so unbelievably rude..talked over me."
• "Extremely rude member of staff in the bike department when we went in to collect a bike."
• "Checkout girl was extremely rude and unhelpful."
• "The situation was made even worse by the rude attitude of the guy on reception."
• "Terrible customer service staff member extremely rude and seemed to be quite angry that I was there."

Product and Service Quality

Pros:

• "Great service, easy booking, was first offered my bike carried up set of stairs."
• "I think the folding bikes they make represent good value for money compared to many of the alternatives at the same quality point."
• "Had a puncture in the two wheels of my bike a couple of kms away from the store. The repair service was super helpful and kind."
• "Loving my new bike and how easy Halfords made it!"
• "exchanged and fitted a battery that was under warranty without quibble and very smoothly."
• "Great help from staff (also to apply price match I had got from Halfords online; was a bit worried they wouldn't honour it), got all accessories I needed."
• "Next base front and rear dash cam bundle fitted on 13/12/22 at Seafield branch Edinburgh. Good value product."

Cons:

• "I would rather Halfords hadn’t taken on the job in the first place rather than giving up half way through."
• "They suggest me to need a new battery but they don’t have new batteries not in the stock."
• "Wrong roof box delivered - besides being the wrong colour, it was defective."
• "Took 4 visits to repair a bike."
• "Bike was set up poorly and on taking the bike in for minor repairs the work carried out was incompetent."
• "I bought a bike from this Halfords 3 weeks ago and it’s had multiple issues ever since delivery."
• "Terrible experience with bike after sales & careplan here for a Boardman CX Team cycle cross bike."

Efficiency and Reliability

Pros:

• "Online ordering was easy. My order was available to collect a day early."
• "Booked in for a tyre change last minute (11pm last night) and they fit me in next day at 3pm."
• "Been here a few times and had my car in today for two new tyres to be fitted was in and out within 25mins which is ideal."
• "Went for a new halogen headlight bulb, £12.99 including fitting. I was served immediately and to fit the bulb and do a free car check up took the woman less than 20 minutes."
• "Took bike in for free health check. Bike was taken at time planned and technician was very friendly and asked about any problems."
• "Big thanks to Alex and Skye who went over and above to get my step dad's car fitted with lightbulbs last minute.com to keep his car safe for night driving even though it was almost store closing time."
• "First rate service from Scott @ Halfords in Edinburgh, who sought out an ‘out of stock’ car audio system for me."

Cons:

• "The guy from the reception says that they have busy, but they need max 2 hours."
• "Went there at 2.52 one the lady asked to wait 25 minutes then the man asked to wait 45 minutes."
• "Took car for an oil change, was told it would be 1st come 1st serve and if i got there at 8am it would take max 2 hrs. Done as i was told to be told it would take 4 hrs."
• "I booked full service for my car at Halford 2 days in advance and when I went to drop off my car at the Garage (8.30 A.M) Manager tells me that he will let me know at 1 o clock if he can do the service."
• "I return to garage at 1 pm and the car has not been touched again!!!!"
• "Arrived at appointment time only to be told that services take priority for their car ramp. Meaning it's a potential 4 hour wait."
• "They told me before having my bike serviced, I needed to book a bike health check. But once I got to the nearest Halfords, I was told they wouldn't be able to service the bike because their mechanic had quit."

Communication and Accessibility

Pros:

• "The lady that serve me originally Was amazing."
• "One member of staff went far above and beyond, contacting me about it - and then quickly arranging for the one we wanted to be ferried across from another store in the city."
• "I bought bicycle lock there. They have big variety to choose from and a mark of trusted seller as it is important buying highest safety lock."
• "Went looking for replacement wiper blades at Halford. I could not find my right spec for my vehicle and the shop assistant went out measured my current blades and got the correct sizing and make I was after from the back stores."
• "The staff here were very helpful to me in helping me to correctly fit a stereo I purchased from them and helping to troubleshoot an issue I had on initial connection."
• "Thank-you Halfords for a truly superb service in both the Seafield and Hermiston stores in Edinburgh."
• "Halfords not only checked it and fixed it but only charged me for the diagnostics test not the repairs, as a goodwill gesture."

Cons:

• "He told her customers are not allowed to touch/try scooter! What's the point in going to the shop."
• "Three 15min phone calls and then gave up, was trying to contact Seafield road branch but have to go through a call centre, no direct contact with the branch."
• "The online chat and agents are not very helpful."
• "When confronted with the fact nobody could get hold of them, they lied and said their colleagues in Customer support never left any message."
• "The way this branch is run is totally inefficient. If you are buying something in-store expect a long wait."
• "No staff acknowledged we were there, no eye contact, no smile, I had to ask for help."
• "While I understand the stresses the staff are under, it was difficult this morning that while I had told the person I phoned that I needed new brake pads, instead I was booked in for a bike check."