Address: 9 Rutherglen Rd, Rutherglen, Glasgow G73 1SX, United Kingdom
Phone: +441416474911
Rating: 4.3
based on 200 reviews.
Customer Service
Pros:
"Staff were extremely helpful and offered excellent cycle maintenance advice."
"The member of staff was also very friendly and took time out to explain everything."
"Their attendant Mark was really knowledgeable and gave me some useful tips about bike care."
"First time using halfords for a bike purchase, can't fault the customer service I got."
"It was a pleasure to be served by a helpful, efficient and friendly sales point assistant."
"Staff here are very friendly and attentive and have great knowledge on bikes etc."
"The boy who served me was fantastic very good at his job he put my battery in for me in no time very polite."
Cons:
"Rude, unhelpful staff who couldn't care less about my issues."
"Rude and useless staff. They take ages to deal with and seem to struggle to use their own systems."
"Useless staff, 2 people sits at the door and doing nothing."
"He was very ignorant, unprofessional, incompetent and totally useless."
"I found the level of customer service in this store appalling."
"Hopeless customer service. After two separate visits to the shop to pick up 'in stock' brake pads for my disc brakes I've been left in bewilderment as to how they remain in business."
"Absolutely terrible service! The bike guy have some massive ego and thinks we should be honoured to have his time."
Product and Service Quality
Pros:
"Halfords for quick friendly service to keep car legal they have fitted light bulbs for me, fitted windscreen wipers fitted value for money battery and supply car and children's xmas prezzys and bike skateboard etc safety equip."
"Mot and service completed today with excellent service provided."
"Social distancing measure made me feel safe whilst in store."
"When I went to pick it up it was good as new. An excellent and professional job."
"The service was fantastic and the repair was barely more than the cost of the part needed."
"Can't fault it. Social distancing rules all clear and adhered to, shop was quiet, staff welcome and experience was friendly, attentive and knowledgeable, hygiene was great, and the team made me feel helped and at ease."
"The Mechanic named Andrew was star and really helpful fixed my bike in minutes."
Cons:
"Bike may as well have been built by a dog. Both reflectors fell off on first cycle, handlebars attached wrong, seat tilted backwards, pedals were both loose and would have fell off according to a professional bike mechanic."
"Very disappointed with the service! booked in for wheel alignment twice and both times went down to put my car in,to be told they can’t do it."
"Bought a bike that broke within 30 days."
"Went to gets bulbs fitted and the guy doing the job looked like he cba!"
"I ordered my son a bike for his birthday not cheap £450.00 plus 25.00 build cost 9 days ago told it would be ready 31st June at 4pm took him to collect it only to be told it would be another 10 days."
"To cut a long story short, I got an e-bike for Christmas, battery not working, took it back in boxing day, the mechanic was off for another week."
"Bought a bike less than two weeks ago, saddle very uncomfortable, impossible to remove the nut to replace saddle with a new one."
Store Experience
Pros:
"The shop was clean and tidy the pandemic roles were respected."
"The store was spotless, well laid out and the staff were super helpful."
"Great staff in this store. Opened door on my arrival and when departing with my bike."
"The layout of the reception in the autocentre was great as well, very roomy and spotless."
"The store was clean and following social distance policies."
"Well done to Halfords for their excellent customer service and common-sense health and safety approach."
"The staff are tremendously helpful and very knowledgeable about products they stock."
Cons:
"This place is disgusting put my car in for a 10-point check... Absolutely disgraceful I need my car as I have a premature baby in hospital."
"First of all arrived with my bike and there is nowhere to secure it... Shocking experience."
"Went to buy something, found what I was looking for 1 person being attended to by 2 staff including the cashier, waited for 10 minutes they didn't even look in my direction too busy flirting with the female customer to say sorry for the delay."
"I have been on hold to the branch for 26 minutes listening to ridiculous music and regretting ever using Halfords."
"Poor show for a large retailer that it took approximately 25 mins to buy a set of wipers."
"Met by Jamie at the door who straight away asked why me and my neighbour were there to then rudely advise us we weren't allowed in to just look at the bikes."
"Absolutely woeful for parking, two customers in store, but 11 spaces outside all consumed by non customers."