Halfords - Hamilton Reviews Summary

Customer Service

Pros:

• "Halfords in Hamilton staff very helpful and pleasant I ordered an item online had no problem sourcing the item and was confirmed as in stock and ready for delivery very quickly without any problem."
• "Went for battery ended up with oil plus filter plus jump pack. Halford hamilton dealt with a guy called Jeff first class service be back. Very knowledgeable and helpful."
• "Technician identified problem with brakes immediately... Extremely knowledgeable and helpful."
• "The staff member I dealt with was very pleasant, knowledgeable and very professional."
• "Staff were helpful in managing the short queue outside."
• "Patient, great customer service, helpful and smiling!"
• "Very friendly and knowledgeable staff."

Cons:

• "Waited over 2 weeks, several phone calls, 2 visits and a re-order after first purchase didn’t arrive."
• "No one interested, asked for help a couple of times fobbed off to other folk."
• "Staff could not seem any less interested. As a new cyclist I could see how this would put someone off pursuing a new hobby."
• "Poor experience tbh... Went first thing in the morning to avoid queues. Place was empty. But staff could not seem any less interested."
• "Lazy, shocking attitude by staff member who didn't take the offered reference number."
• "The staff member who served me made me feel like an inconvenience, completely disinterested and appeared annoyed with my questions."
• "Just popped in to get some bike gear. About 10 staff just standing about more interested in chatting among themselves than to actually help a customer."

Product Availability and Quality

Pros:

• "Good range of products to choose from with competitive prices when on promotion."
• "Delighted with my new purchase."
• "The 'Bikehut' repair stand is good, sturdy, easy to assemble and easy to use- great value for money."
• "The Nextbase 522 dash cam works perfect and I was given advice on how to use it, I am well pleased."
• "Good choice of dash cam deals."
• "The quality of the goods was great, just a pity the stock let them down."
• "Windscreen wipers were changed in a jiffy and I got a complete winter check as well, with windscreen wash top up."

Cons:

• "Very disappointed I ordered a frost guard front windscreen protector and 5litre bottle of winter screen wash Those items were in stock and should have been put aside for me as I had paid for them."
• "I popped into Halfords for some electrical wiring. They did not have the size and colour that I was looking for."
• "Arrived to collect bike that had been paid for and paid extra to collect built. After being ignored for 30 minutes discovered bike was still on order."
• "Upon collection, the bike was returned with the forks/handle bars facing the wrong way, mud guard catching and cables twisted."
• "Had been waiting two weeks on a bike to be built, however given the current crisis, it took three weeks to get my bike."
• "Not all my order was there on collection."
• "Went to collect my online order after being told it was ready for Collection only to be told they didn’t have one of the three items wasn’t available."

Store Experience

Pros:

• "Halford's prices have become very competitive of late. I usually buy tools from ToolStation, but Halfords tool section is excellent and centrally placed with loads of parking."
• "The 2 young staff who were on duty were so helpful and cheerful even on one of the hottest days of the year with a very busy reception/check out."
• "10/10 service and restored my faith in humanity!"
• "What Great service at the hamilton store today."
• "Big Thanks Jason!!"
• "Staff very informative, staff member who measured my son for his new bike very good same when showing us the cycle helmet."
• "Great service today from Halfords in Hamilton. Had ordered wrong car battery but fitter corrected and fitted it for me without any hassle."

Cons:

• "There is NO system in place at this store. Think twice before you go to Halfords Hamilton."
• "Went to purchase my son a bike, and the staff had no interest. Very poor choice, terrible attitude."
• "After half an hour of phoning, holding, re-dialling and online chatting to the Hamilton store I’m still trying to get an answer to my question that didn’t feature in FAQs."
• "Offer appointments for free bike checks then tell you you need to stand in a queue for an hour to get seen despite having a pre-booked slot."
• "A rather chaotic click and collect experience."
• "When we arrived at our designated time for our pick up the staff were too busy watching the football."
• "Went for new plates place was late opening when I finally got served after nearly ten minutes £52 for plates and fitting first plate was upside down first and last at halfords."