MASAJ Reviews Summary

Therapist Expertise and Skill

Pros:

• "Both of our masseuses had expert knowledge and skill of all the right tension points, and really helped us relax."
• "Kelroy was able to identify issues I forgot to mention and work through them, leaving me feeling much better."
• "The therapist Louis carefully explained everything and his technique was excellent."

Cons:

• "Unfortunately, the deep tissue massage felt more like a Swedish massage, leaving all my knots still there."
• "The actual massage was the lightest I've ever had, not effective in addressing my muscle tightness."
• "I felt odd pauses during my massage and heard some snoring sounds, which was a bit uncomfortable."

Personalization and Comfort

Pros:

• "Loved the ability to choose oils, music, and communication level, making the experience highly personalized."
• "The options of picking your own scents, music, and masseuse talkativeness enhanced my comfort."
• "Being able to discreetly share communication preferences on a whiteboard is a great addition for those who struggle to communicate."

Cons:

• "The facility lacked air conditioning, making it uncomfortably warm during my session."
• "The face cushion on the headrest was worn down, detracting from the comfort of the massage."
• "I was not greeted or welcomed upon arrival, which felt unwelcoming and confusing."

Customer Service and Professionalism

Pros:

• "Staff were helpful, friendly, and educational, providing a warm and inviting atmosphere."
• "The receptionist was very helpful and salvaged the overall gift voucher experience."
• "The entire team made me feel very comfortable, enhancing the massage experience."

Cons:

• "The voucher service was not smooth, especially problematic when it's for a birthday gift."
• "I had a deeply unpleasant experience due to inappropriate comments from the male masseuse."
• "Had issues with the booking system and felt the company's response was unapologetic and unaccommodating."