Address: High St, Tutbury, Burton-on-Trent DE13 9LS, United Kingdom
Phone: +441283813030
Rating: 4.1
based on 177 reviews.
Service
Pros:
"The service is good with the waiting staff always available to take your drinks orders at your table with a smile."
"Service & staff were exceptional, as was the food offered."
"Staff are friendly and good at what they do."
"Served by cheerful, polite and helpful staff for whom nothing was too much trouble."
"The staff were extremely professional and friendly."
"The staff were friendly and atmosphere pleasant."
"Staff are really good and friendly."
Cons:
"We had to fetch the waiting staff a couple of times, they seemed to have forgotten us."
"Took an age to be served."
"The whole evening was spoilt by poor service."
"Poor service and food was disappointing."
"Gorgeous building and food, but very disorganised customer service, chaotic."
"Service was slow, it took an hour from ordering to actually eating."
"Service was friendly and helpful, just a bit slow."
Food Quality
Pros:
"Good size portions and with the price. All well cooked and delicious."
"Food amazing, best roast dinner I have ever had."
"Always had a fantastic meal."
"Food was decent, as a party of 7 we had no complaints but nothing was above expectations, desserts were a different story, 5 different desserts and we were all surprised by how good they were!"
"The food was excellent quality."
"The food was to die for, fresh, Hot and a good portion."
"All courses were delicious."
Cons:
"The pate that I ordered was tasteless."
"Poor service and food was disappointing."
"The rest of the meal had been microwaved and the gravy was thin and sparse."
"Food substandard, frozen potatoes used on roast dinners."
"The rissoto was made with long grading rice and was served in cream that was setting to a skin making it inedible."
"The food had mixed feedback, some meals were ok, others were disappointing; overall, none of it was great."
"The food lets it down."
Ambiance & Facilities
Pros:
"Landmark pub, easy parking and good layout, comfy and free wifi."
"Lovely 15th Century hotel and pub/restaurant."
"The toilets were really nice and clean, with some beautiful smelling flowers in there."
"Beautiful pub."
"Wonderful country hotel/inn."
"Stunning old building with a good atmosphere."
"The historical chalet looks beautiful and special."
Cons:
"Chairs tatty, paint and plaster flaking off walls, dimly lit."
"Lifeless and soulless. What has happened to the character of this place."
"The outside seating area at the side and front of the building appeared somewhat unkempt.. dirty tables."
"It would have been nice to have more of the building opened up as we felt a bit squashy."
"The interior of the bar & restaurant COULD be a major attraction but is cold & tired."
"Awful car park....dark, lights not working, no lighting on the steps down to the entrance."
"The lady was extremely rude to us."
Accommodation
Pros:
"Rooms are dated but great size and comfortable."
"Room 3 is lovely and cosy but has a large bathroom, everything is very clean and well looked after."
"They welcome dogs and even have treats and drinks for them!"
"Room had a nice old feel with beam ceilings. Included an ac unit, and a fridge, which are seem to be a rarity in this type of hotel."
"Room was very spacious, even with the two fold out beds for the kids out."
"The room we stayed in was in the C15th part of the house. The stairs were wonky the floor uneven, brilliant everything you expect from an medieval building."
"Lovely friendly staff, nice food and bar. Room was very comfortable with a nice huge comfy bed."
Cons:
"Room was cold on arrival and the electric heater took ages to warm the room, sat with coat on for couple of hours."
"The room was nice, but small and with single glazing and limited window opening."
"However room overlooking road was very noisy and the breakfast was 'ok' - in terms of the cooked it could all have fitted on a side plate. Small portions."
"Seated our large party in a room at the back of the building that has been forgotten about."
"I think the fish had been under a heat lamp for several hours it has so dry so I left it."
"The room lights are too weak."
"We were placed in a window seat where the table had been pushed so far into the bay window we had to move the furniture in order to sit."