Address: Shobnall Rd, Burton-on-Trent, DE14 2BE, United Kingdom
Phone: +441283568197
Rating: 4.1
based on 211 reviews.
Atmosphere & Decor
Pros:
"The decor was warming and inviting."
"The atmosphere was warm and friendly."
"Very warm and friendly atmosphere as soon as you walk in."
"The atmosphere was great a good vibe about the place."
"Lovely pub, very friendly atmosphere."
"The pub was very busy which gave it a lively ambience."
"What a beautiful setting next to Marston's brewery, plenty of parking and beautifully lit."
Cons:
"The live music was too loud throughout the pub."
"It was very rowdy and not somewhere I'd recommend to go for a nice family meal."
"Rude staff, atmosphere terrible."
"The service was absolutely shocking, a young waitress was slamming menus on the table and slamming chairs back under the table."
"There were millions of flies everywhere.... tables filthy even though they weren't busy."
"When my steak arrived it had a very pungent aroma to it that could be smelt at the other end of a thirteen seated table! Absolutely disgusting."
"We agreed that some of the food had been microwaved as they were soggy and cold in the middle."
Service & Staff
Pros:
"Staff were excellent polite and helpful, food was nice and hot and without a long wait either."
"The staff were friendly, polite and helpful."
"Pete and the staff are very welcoming and polite."
"The staff, management and service on the day was brilliant I can't thank them enough, the 17 residents had a lovely day out."
"Staff were very friendly and helpful."
"All staff members are polite and kind."
"They were polite, friendly and efficient."
Cons:
"It appeared that it was short staffed. As only 1 person on the bar & was quiet busy as there was an hour wait for food."
"The staff were less than helpful."
"Found the staff were not that helpful either!"
"Not a single person checked on us to ensure the food was okay."
"The 'Manager' said to us hurry up I have a queue of people waiting."
"There was 1 member of staff on the bar and she was having to serve drinks and take food orders meaning people were having to wait longer than they should."
"Our server who was lovely not long been in the job... Have we really forgotten how to speak to customers."
Food Quality
Pros:
"Absolutely an amazing restaurant they serve quality food and it tastes fantastic."
"They served our three course meals without a glitch and the food was amazing!"
"The meal was excellent."
"Food cooked to perfection."
"Food was well presented, hot and very enjoyable."
"Food was tasty and very hot."
"The food is good value n quality for the money the food is cooked top perfection n always piping hot."
Cons:
"It's not a micro brewery, it's a chain pub, and a bad one at that, food was bad and took far too long."
"I can genuinely say that the quality of the food today was enough to put me off from eating here again."
"Worst fish platter I have ever had, the coating on the fish could hardly be cut through and the scampi was really hard and over cooked."
"The roast turkey dinner was cold and the meat on the beef dinners had dried and shrivelled to the point of being extremely tough."
"The pizza was overcooked and very dry with the tiniest little bit of cheese on it."
"Most of the food was over cooked, the burger buns were almost burnt and cold, the gammon was also overcooked."
"Food was kinda dire, everything was either microwaved or deep fat fried."
Value & Pricing
Pros:
"Affordable meals (with a choice of deals and a carvey) and reasonable priced beverages."
"Good value food - particularly the carvery on Sundays, good beer, clean and friendly."
"Tasty food at reasonable prices."
"Amazing quantity of food at great value prices."
"Service was fast and the quality of the food & drink was good for the price."
"The food looked great and the price was very reasonable."
"The food is good value n quality for the money the food is cooked top perfection n always piping hot."
Cons:
"New refurb, but the food is disappointing and is no longer 2 for 1 poor value as it's the same poor quality food except a higher price."
"I would not recommend eating here, poor food and not cheap either."
"The food was of a standard that was borderline awful."
"Very disappointed with meal as a whole... My main meal was chicken and bacon salad!!!! Salad comprised of 2 slices of cucumber with 1 tomato cut into quarters, a few bits of onion and masses of lettuce leaves - this cost me £7.95 - again really bland."
"Food was fine other than one steak which was half fat did mention this to staff was told she would tell cook but that was it so only half a steak and got BBQ sauce instead of beef dripping sauce we did get refund for this."
"Quality of the food wasn't great."
"They left all their chips in the main meal as they said they were cold. I wouldn't visit there for food again. Certainly no value for money."