Address: 117 Burnt Ash Hill, London, SE12 0AJ, United Kingdom
Phone: +442088576607
Rating: 4.2
based on 189 reviews.
Staff and Service
Pros:
"The bar staff were friendly."
"Staff were very attentive and safety-conscious."
"The staff were always on hand to help especially Alix, Alana, Ben and Mark."
"Service was relaxed and attentive."
"The staff were very welcoming, friendly and helpful."
"polite staff efficient service"
"The staff were friendly and helpful, but there were a couple of mistakes made."
Cons:
"Unfortunately the change of management has impacted on service."
"The service is absolutely terrible. The staff are rude and seem highly uninterested."
"the two bar staff just decided to be incredibly rude and not even acknowledge me or my other half"
"Awful service today, surly waitress took well over an hour to get our food, which turned up cold"
"Sorry I have to leave this review as it seems like a great place but they’re completely understaffed."
"Service was polite and nice, but service was very slow."
"The service was not good we were served by Louisa who was lovely enough however I had to go find her when we wanted to order our food."
Food Quality
Pros:
"Food orders were correct and delicious we had a range of roast chicken and beef for adults and burgers and pizzas for the children."
"The food was superb and service was outstanding with staff keeping a close eye on us all night, happy to accommodate any of our needs."
"The food was fantastic and the service excellent."
"The last couple of times we've been up here the food has been lovely. We've just had a Sunday roast for the first time and it was really good, the chicken, pork and nut roast were all delicious!"
"The food was fresh and delicious."
"Also I had my very first proper English Sunday roast and it was divine!"
"The food was well prepared, nicely presented and tasty."
Cons:
"A burger is £16 which I understand because London is becoming very expensive but it's just a simple burger, nothing extraordinary about it."
"ordered the lamb but was very disappointed as it was mainly fat and bone"
"The food was not so good. We've had lunch and a dinner here in the last few weeks."
"A number of our dishes were lukewarm."
"The burgers were horrible chicken were burnt and beef burgers were burnt as well!"
"When the food came it was bland the potatoes were not piping hot but soggy the gravy was watery and tasteless."
"the food wasn't even home made! all bought in"
Ambiance and Decor
Pros:
"The place is big, airy, clean and has a nice big beer garden."
"Might go back again - nice, clean environment and lovely garden area with shade."
"Decor is fresh and modern, with two lovely gardens."
"The venue is delightful. It's well decorated, bright, and comfortable."
"The Crown is an absolutely lovely local tavern in SE12 that is very spacious."
"The atmosphere is usually cosy despite being a pretty spacious pub."
"The shabby Chic decor makes the restaurant look fresh and really cosy"
Cons:
"The door that goes out to the smoking area needs a door closer on it as when we were sitting close to the door on the inside people kept leaving it open and it was quite a cold draft"
"Booking it was a bit of a chore as it seemed to be managed by an external contracting company who I assume mange all of Youngs hospitality bookings. They were rather slow and faceless."
"The young lady who took the last person's dishes, get it out, but she never remember to clean the table."
"The atmosphere felt a bit odd on our visit."
"On arriving staff could not find the booking. Then we were sat in a room with no other customers hence no atmosphere other than our own."
"While we were eating about 10 staff came in and starting pulling the garden apart moving chairs and tables for event next day."
"it doesn't have a pub atmosphere, and does not seem to be the kind of place where people go to meet up or meet people"
Value for Money
Pros:
"The pub has a great vibe with amazing food with good portions for their price."
"Good choice of beers and Aspall cider on tap"
"The food was Exquisite and sensibly priced"
"very reasonable prices! Delicious cold beer and tasty cocktails!"
"Price reasonable for what we had."
"£223 for six people is fair but should have been nicer."
"Good parking facilities. Has indoor and outdoor facilities."
Cons:
"I would not choose to return for the simple fact of the miserable faces I had to see around me."
"I'm sorry to say it looks all modern and nice but the food ain't good."
"Honestly the score is based off of the portion size which was that of a child's meal."
"The meat was so dry that I couldn't chew it, the gravy tasted as it came out of a can, and even the potatoes weren't good."
"overpriced is an understatement"
"Forget high pricing v small portion size (3 scampi £9, tiny bucket of chips separate charge)."
"The prices are getting higher and higher, but quality of service is not there."
Special Events and Accessibility
Pros:
"The Crown Tavern hosted my father's wake for us. The offered us a choice of space to reserve, and we used the back end of their seating area which is nicely separated out from the main bar to allow for privacy."
"I booked an area for my birthday recently and it was FANTASTIC!!"
"Good disabled access."
"Dog friendly and dogs welcome in the bars."
"Cater for all types of events."
"The event management team particularly Sam and Jason are very organised, friendly and very accommodating."
"The beer garden is also popular with tables for eating"
Cons:
"I wouldn't recommend having a wake here, we had my uncles wake there today the drinks and food were very expensive."
"Everyone was hungry they did 4 platters half sandwiches on wooden chopping boards bacon over cooked, and bread stale £50 for a platter of what 15 or less half sandwiches."
"We have not been back since, and today (not for the first time) walked past the pub to go to the other gastro pub down by Lee Station."
"Attended a wake held here and food was a totally disgraceful as value for money and quantity."
"Our staff complemented the food for our Christmas meal and we played our own music and gave a presentation which they had the facilities for!"
"The outdoor area looked fab and had blankets and heaters."
"The Crown have worked hard to ensure they are Covid sensitive with one way systems, table and app service, sanitiser stations and check and trace."