Moe's Peri-Peri Burgers & Shakes Reviews Summary

Food Quality

Pros:

• "Food was good, little expensive."
• "Food is always to my taste and facilities are good."
• "Their meal is way better then nando's and cheaper and way better in other areas."
• "One of the best restaurant in Hatfield. Everything is spot on the lunch meal is only 6 pounds. The shop is clean."
• "Really tasty food!! Stayed in the travel lodge so we came here for dinner. Ordered the quesadilla meal, so much flavour & chicken cooked perfectly!"
• "This food is bloody amazing, wipes nandos straight out..."
• "The star of the show is undeniably the burger patty itself. Perfectly smashed and cooked to juicy perfection, it oozes with succulence."

Cons:

• "Extra hot was certainly spicy but the flavours were lacking."
• "Grilled chicken is the only thing worth eating, all else is rubbish, the service is extremely poor!"
• "Did not enjoy the food was spicy but lacked flavour."
• "Just ordered from Moe's for 1st time and my chicken was almost non-existing."
• "i ordered 1/4 chicken and a burger, both were burnt on the outside so the overall experience was not satisfactory."
• "Horrible grilled chicken and beef burgers. The marinate used in chicken was the worst I have ever tasted."
• "Unfortunately not great quality. The nachos was reasonably nice. However the burrito tasted cheap and the vegi patty was soaked in oil."

Service

Pros:

• "The service is quick both in the restaurant and when ordering a delivery."
• "the service was quick and friendly will be always back for lunch..."
• "Whether eat in or takeaway, service has always been excellent."
• "It's great to hear that Moe's Diner can accommodate large groups and nicer seating."
• "Quick service and friendly staff are always appreciated in a restaurant setting, so it's good to hear that Moe's Diner excels in these areas."
• "Amazing customer service from Qasim as always."
• "Friendly staff serving tasty food (lamb & chicken) & desserts."

Cons:

• "Extremely poor customer service, hygiene and lack of professionalism."
• "Not a good customer service experience. Manager is very rude. His staff gives wrong food and puts the blame on the customers."
• "worst service of delivery ever."
• "Always they bring wrong order, but today they spent more than 2 hours to bring a correct one..."
• "Terrible service waste of time because wrong food was delivered and staff has wrong attitude towards putting things right."
• "Delivery took 2 hours to come. Terrible service."
• "The staff are slow and rude. Never ever going again."

Hygiene

Pros:

• "their kitchen is so clean you can literally see while ordering food..."
• "The place was much cleaner than I imagined it would be."
• "I bought in store. The food is great. Very fast turn around. Professional and friendly staff."

Cons:

• "hygiene comes too mind you might want to clean the place as well as the windows and restroom cannot believe how dirty it is."
• "Having never been inside, I was somewhat shocked to see how dirty everything appeared - including the kitchen."
• "Pretty sure they have a 0 hygiene rating and are under hygiene watch."
• "Unhygienic food and unprofessional staff. I ordered burrito meal and shockingly there was a hair on it."
• "Staff never wearing face masks when it is even mandatory by law."
• "I am having food with family and three kids. I have been served with pita breads. After eating one, I have realized there is fungus (molt) on it."
• "It has gone downhill since I visited last. 2 years ago I couldn't stay away great food and clean tables, but this last visit January 2023 the floor felt grease and the seating was torn and held together with masking tape."

Value for Money

Pros:

• "There was a £6 lunch offer which consists of any meal with one side and a drink."
• "All is good value for money."
• "Really good value for money, food was fantastic, both myself and my son absolutely loved it."
• "Additionally, the average pricing is reasonable and within an acceptable range, providing good value for money."
• "love this place, the food is gorgeous, really reasonable."
• "Great tasting food, various levels of hotness, you need to be brave to try the HOT. Lunchtime deal is good for 6.99 included chicken side and non alcoholic drink."
• "The kids meals are well thought out and the portions are great."

Cons:

• "Food was good, little expensive. £1 a cheese slice. That's a joke."
• "Halal food that was good but overpriced."
• "The prices at this burger joint have become farcical. The portion sizes have become ridiculous."
• "Do not buy the smash burgers they are overpriced taste awful..."
• "Was expensive, and tasteless."
• "Foods OK but they try to rip you off...prices vary every time you go in."
• "Good customer service but I think they need a bit of cleaning and refurbished... the sauce is watery and for £6 you better go to the Spoons and get the same quality food."