Address: Hawkhill Retail Park, Kilwinning Rd, Stevenston KA20 3DE, United Kingdom
Phone: +441294603608
Rating: 3.3
based on 121 reviews.
Service Efficiency
Pros:
"Visited on Friday 12th April, had joined the queue for the drive thru before we noticed just how long it was & thought we’re going to be here absolute ages. Was massively impressed by the slick operation the staff have in place."
"They are quite good at serving quite quickly!"
"Always busy, very small restaurant for the area however staff are cheery and resteraunts very clean, lots of tablets and colouring for kids."
"The service was prompt, and the staff were courteous."
"Even during peak hours, the line moved efficiently, a testament to their well-organized workflow."
"Best travelling instead of delivery, food much hotter and service better :)"
"However, the management and staff are efficient and friendly and the food is great as always."
Cons:
"Got to be the worst one I've been to. The drive through is a joke queuing all the way down to the car park entrance causing constant congestion and traffic build up."
"The service inside can be terrible as there focus is always put on the justeat drivers."
"The layout of the traffic cones for the drive thru is really bad the sound out of the speaker making placing a order almost impossible definitely one I will not be visiting agen."
"Tried to make my order and pay online, went through the queue twice on my motorbike which is a pain let me tell you because their app and website were not taking the payment from the Visa card even though there was no reason why it wouldnt and they told me they have no control over the app which to me is extremely unreliable and I dont see why the app is even a thing if this is the case."
"Awful and getting worse....never get orders right, food cold and ALWAYS told to park up even if there is no-one behind you."
"If you would like fast food don’t come here, waited ten minutes in the car park the other night only to find my malteser McFlurry hadn’t been mcflurried absolute joke, chips were also cold with barely any salt."
"When you get your food order be sure to check it as half the time you get the wrong order and have to pull in to then go into the store to hopefully get it sorted."
Food Quality
Pros:
"We all had a great time, kids kept busy with colouring in, iPads🙂, food was good👍 friendly, helpful staff👍"
"The McFlat White was very good."
"All the food was fresh and piping hot."
"The fries were hot and crispy, and the drink was perfectly chilled."
"Food was as good as any other McDonalds. This branch also has the table service which is kind of cool but pointless as the place is small."
"The large plate of McChips were fantastic."
"Food was good, long time since I'd have a Mcdonalds burger."
Cons:
"The place is a shambles food littered inside and out, staff have no manners, food is inedible cold and either tough or under cooked unless things change we won't be back,"
"The food ordered wasn't up to standard fr about the 2nd time. the food was not hot the order came mixed in the 1 bag coffee cold."
"Pretty sure my food was spat in by a worker called Andrew, overheard them talking them about spitting in my food."
"Visited today with wife and kids and unfortunately had a poor experience. Daughter tipped her chips in with nuggets and discovered a kirby grip from a staff members hair within them."
"Just ordered near £40 of food from your place in Stevenston and again it’s missing meals and worst of all every single piece of food is Stone Cold that needed heat up in microwave."
"Absolutely cold and disgusting presented like it had been dropped on the foor. No actually thrown."
"Probably the worst McDonald's I have ever been to. Majority of the time the food is cold or the order is wrong."
Staff and Management
Pros:
"Staff and service could not have been better so nice very chatty and welcoming."
"Special thanks to the woman on the drive thru speaker who dealt with my order."
"The staff might be young but really first class.....really enjoyed my visit."
"Best McDonalds around during the day. The top manager Debbie runs the place like a military unit."
"Its clean and friendly, good seating! music! Food! And an easy parking space outside!"
"This is my local Mcdonald's branch, and it's pretty good."
"One thing to note is the cleanliness of the restaurant. The dining area and restrooms were well-maintained, creating a pleasant atmosphere for customers."
Cons:
"Drove home again without the right order! Every other time this happens!"
"Called up to explain to store and ask if replacements could be sent out and told we can’t do anything you need to request a refund through Uber:Eats for missing food and nothing can be done about cold food."
"Debbie... well the buisiness manager is so rude it's actually ridiculous.... McDonalds stevenson.... 'where the staff are as thick as thier milkshakes'."
"Very unprofessional, incompetent staff who try and dodge responsibility."
"Manager Kevin couldn't manage a fart in a space suit... always sumthing missing, even after double asking everything's there!!!"
"Joke of a place!! The staff are clueless and don’t seem to care especially the older English woman who works the floor she’s is one of the rudest members of staff I’ve unfortunately had to deal with."
"Ronald McDonald will be rolling in his grave 🤡."
Facility and Cleanliness
Pros:
"Always busy, very small restaurant for the area however staff are cheery and resteraunts very clean, lots of tablets and colouring for kids."
"This place is always clean & tidy but if the staff worked as hard as their mouths talking between themselves there would be no queue and they wouldn’t forget your order or miss things out they really do need to concentrate more on food and orders."
"Sets a pretty high standard for cleanliness as the cleaning staff are hard working, the fries are always hot and golden which is a plus."
"Good quick service. Used it several times while on holiday to pick up."
"Same as any McDonald's really. Single drive thru quite a tight squeeze (and I drive a hatchback) the WiFi reaches the first couple of disabled parking spaces near the bin."
Cons:
"Bit tired and sad looking and tucked away at the end of an old knackered retail park."
"Inside offers cramped seating worsened by the addition of the 2 touchscreen order stations and a whole table with tablet computers fixed to them for kids to fight over."
"First time in McDonald's for many years. This particular outlet didn't appear overly clean with items of food wrapping debris littering the floor near the counter area."
"Wasnt clean looking. Stood for over 10mins to get my order taken at desk as the touch screens were filthy and could barely get to them re volume of cust waiting on orders."
"The car park is horrendous, no one going the right way, potholes EVERYWHERE."
Order Accuracy
Pros:
"They are quite good at serving quite quickly!"
"The service was prompt, and the staff were courteous."
"Even during peak hours, the line moved efficiently, a testament to their well-organized workflow."
"Used my points to order food on the screen. The wait time was good. I ordered take away. I always check my order and noticed one burger was missing. Otherwise please with everything else."
"The burger was just as I remembered it - that special sauce, lettuce, cheese, pickles, onions, and sesame seed bun - a classic combination that never disappoints."
"Usually get 2 plain Double Cheeseburgers medium 🍟 and medium 🥤. Only £7.37 And it went down a treat."
"It's McDonald's. You know what you're getting across the board."