McDonald's Reviews Summary

Delivery Service

Pros:

• "The McDelivery orders are killing the sit in meal orders."
• "Food was fresh and service was good under the circumstances."
• "It's a McDonald's this branch very rarely gets the orders wrong..."
• "They never get my order wrong."
• "This is a nice McDonald's no upstairs In it."

Cons:

• "Ordered my mcdelivery from Uber eats and the delivery driver dumped our order on grass no where near my house."
• "Ordered a McDonald's from the just eat app for my two kids and said it was delivered and it was not no refund..."
• "Every single time we have ordered from here in the past 10 years there has either been something missing or the wrong order!"
• "Ordered via McDonald’s app for my kids lunch - times on the Uber app tracker kept changing and then when the food eventually arrived at my house it was freezing cold!"
• "Consistently the worst McDonald's I have ever used."

Customer Service

Pros:

• "The woman who cleans up around the tables is also very helpful and kind."
• "to be fair to the staff they were ran off their feet."
• "Although it was much quieter than the usual rush of dinner 🙂"
• "Went tonight and just want to say how fantastic Ewan was who served us."
• "It was nice to see them singing/having a laugh whilst working."

Cons:

• "Felt sorry for the staff! Overwhelmed in a restaurant that was pandemonium!"
• "Absolute shocking customer service which resulted in my order going in the bin and going to BURGER KING for a WARM meal and BETTER food."
• "Their incompetence is borderline suspicious as no Franchise Manager and Owner will allow this sheer insanity."
• "This McDonald's is obviously being badly managed in some way."
• "Tried calling the restaurant to complain but got no reply."

Food Quality

Pros:

• "Although, after returning my burger for not resembling it's picture in the slightest.. The replacement was sensational."
• "I waited another couple of minutes and I believe I was given fresh food."
• "facilities are clean and well maintained."
• "Firstly I've been in here several times and the food was fine."
• "Pretty decent McDonald's."

Cons:

• "The chips we received were undercooked and still looked frozen."
• "The drinks were completely flat and tasted off. No ice cream either machine always broken."
• "Poped in on my way to work got a chicken legend meal and it was cold and chicken was all fatty..."
• "Chicken nuggets were as if they had been microwaved."
• "Drive thru service is as slow as a week in the jail."

Order Accuracy

Pros:

• "One of the few McDonalds where you can sit and not be totally overwhelmed by delivery drivers."
• "The lady manager assured me it was fresh beef."
• "Plus point we made an error with one of the orders and they changed it short notice at no extra cost."
• "its served quickly, hot and tasty."
• "The only reason I am not leaving a 5 star review is due to the fact that I was made to park up when collecting and I was in a rush."

Cons:

• "Staff don't listen to your order asked 3 times for it to be plain but still came with all the trimmings..."
• "Every order is a mess, chocolate milkshake with no chocolate flavouring, coke with no syrup, half cooked chips and freezing burgers."
• "Place is a shambles, no such thing as fast food here with the amount of delivery orders they accept."
• "Shame you can’t leave a zero star review - absolute shambles of a restaurant. The management clearly have no interest in this place."
• "A complete lack of leadership from the management."