The White Horse Reviews Summary

Location and Ambiance

Pros:

• "A really nice little find just off the main sea front."
• "Lovely pub in a very strategic place, just underneath the Dover Castle and reasonable walking distance to the White Cliffs."
• "The place was roastie warm, the beer was cold and the food was delicious."
• "Rear patio was also very relaxing and honestly just beautiful."
• "The ambiance was amazing."
• "The pub is located right next to a shortcut up to the castle."
• "Beautiful pub with warm fireplace which was very comforting on a cold rainy day."

Cons:

• "I was there on a lovely sunny afternoon and pub was a bit dark and gloomy."
• "It was just irritating sitting there."
• "Personally I didn't like the overall effect."

Service

Pros:

• "The staff were entertaining and friendly."
• "Our server was amazing and so kind and made us feel welcome."
• "Diana, without doubt made our evening. So happy and bubbly and nothing was too much trouble."
• "Stuart was so welcoming and made us amazing cocktails."
• "The staff are very friendly and helpful."
• "The staff really went above and beyond their duties to helps us with our requirements, outstanding."
• "As soon as we entered we were greeted by friendly staff."

Cons:

• "Service wasn't as efficient as I 'm used to."
• "The only downside was that the staff wasn't very friendly or social. They seemed grumpy, never once smiled back and ignored us the whole time after bringing our food."
• "Got a snarky reply from the owner so bye stars."
• "The customer service is questionable to say the least."
• "Landlord wasn't friendly because of our accents because we came from the Wirral; we had a meal and was made to wait a lot longer than other customers."
• "To my huge disappointment some guests seem to receive preferential treatment whereas others are refused food."
• "Never again."

Food Quality

Pros:

• "Great food and even better prices."
• "The chicken curry was excellent."
• "The food is top quality."
• "Our food was really tasty and filling."
• "Food was delicious."
• "The food was quick and cooked beautifully."
• "The food was excellent quality and tasted amazing."

Cons:

• "Food was good. Not necessarily as good as expected after reading reviews."
• "Dumpling was very tough, and pudding could have been better (fruit crumble)."
• "What I received was dry chicken in a lacklustre sauce, probably mixed by random choice of Tesco own spices by a five-year-old at playgroup."
• "I wouldn't recommend the chicken curry though, bit plain for mine."
• "My only complaint was that there were bones in the fish."
• "The game pie I had was a little bland but perfectly eatable."