The Bruce Reviews Summary

Staff Service

Pros:

• "Staff were all friendly and welcoming 5 out of 5."
• "Staff have always been friendly whenever we have been in."
• "The staff were helpful in providing a bowel for the person in our party who was blind which saved food being spread around the table."
• "The staff were excellent and pleasant even though they were run off their feet."
• "I'm quite the regular here and the staff have always been top notch."
• "Staff were very polite and friendly and very efficient."
• "The staff who were there were nice enough and worked really hard."

Cons:

• "The staff is not polite. Looks like they are too stressed."
• "The guys didn't know which drink was available or not."
• "Service was poor, wasn't told there was a waiting time and waited an hour for our food."
• "Then behind the bar were people who didn’t even work there."
• "Waited till 7.40pm and another waiter arrived at our table with no food."
• "The big let down for the Bruce is the service. It was very poor and the staff looked uninterested."
• "The guy who took our order couldn't have been less friendly or less interested if he tried."

Food Quality

Pros:

• "Food was absolutely wonderful."
• "Excellent pricing and portion sizes."
• "Lovely meal out with friends tonight. Food was good, cocktails were lovely even if they took a wee while."
• "The food was really good. Steak perfectly cooked, crumble for dessert huge and delicious."
• "The food was gorgeous hot and tasty with loads of great choices on the menu."
• "Food was excellent, great value for money."
• "Food was amazing and venue superb all guests had a fantastic time and complimented the food."

Cons:

• "Overall a very disappointing experience and not worth the money."
• "Ended up paying £30 for rotten food and even worse service!!!"
• "Really Poor !!! Not even worth 1 star."
• "Looked nice until my son took second bite of his fish realizing it was pink raw and cold in the middle."
• "My chicken was as tough as boots but my chips were nice."
• "The onion rings were not crispy but soft and a bit soggy."
• "The gravy with it tasted burnt or something it was really not nice."

Atmosphere & Cleanliness

Pros:

• "It felt very COVID secure."
• "Nice and quiet clean pleasant staff good for a lunchtime munch."
• "The atmosphere was so friendly & as outsiders, we were made to feel very welcome."