Cineworld Reviews Summary

Staff and Service

Pros:

• "Superbly helpful during the organisation and super friendly throughout."
• "Staff are friendly and the prices aren't *too* expensive for a cinema."
• "Love friendly staff, and as we went to the early viewing, it was like a private view."
• "Just been to the pictures with my 2 year old and he was sick all over in the room. Over the moon with how the staff handled the situation making sure my son was okay, even refunded us the money so we could go back when he was feeling better."
• "Great experience at this Cineworld as first time here and friendly staff show u what to do."
• "The staff amazingly helpful and nice, with a little adorable party set up, lights, party glasses."
• "The staff are very good, helpful and efficient."

Cons:

• "The young girl on the desk couldn't have been more miserable!"
• "I find it over priced and the customer service was shocking."
• "visible staff done nothing to send over a member of staff to serve"
• "The staff member's knowledge of easy access seats with no steps was appalling."
• "when I say that's not good customer experience they hang up"
• "Managers poor attitude and no offer of compensation for aircon been broken."
• "To say customer service is bad does not do Cineworld Boldon justice - there is no customer service at all!"

Seating and Comfort

Pros:

• "The new seats have made such a difference, really comfortable and loads of leg room."
• "The cinema chairs were very roomy and didn’t need to pay extra for better seats with more legroom like you do at Odeon."
• "seats were the comfiest seats I've had to date in a cinemas"
• "Lots of leg room, the seats are pretty comfortable."
• "The leg room is better and the new leather seats recline back."
• "Chairs are very impressive and comfy. Loads of room in them and they recline too."
• "Once inside the seats were very comfortable and the cinema was very clean."

Cons:

• "Seats are really close together and are uncomfortable."
• "Seat backs you can feel the beam digging in with the chairs being worn out."
• "The surround sound is dated the seats are uncomfortable and the screens some are not even HD."
• "The seats in some of the screens are far from comfortable, and you will have zero legroom if you're taller than an 8 year old child."
• "Seats quite uncomfortable....won't be back."
• "Seats are uncomfortable and you have to buy your tickets from the concession stand."
• "The seats were small fold down seats and quite uncomfortable for a 3 or so hours we were in the screening."

Facilities and Cleanliness

Pros:

• "Brilliant place. Ample parking spaces, very neat and clean."
• "Recently been renovated so was very clean."
• "Everything about Cineworld is of a high standard."
• "The place is clean and the new seats are really comfortable."
• "Cineworld Boldon has just been refurbished and it is soooo much better. Comfy reclining seats, much clearer screens and just all round a better cinema experience."
• "Really clean and seats are so comfortable."
• "Clean modern and roomy. Good size screen and great view."

Cons:

• "It's pricey, toilets aren't the best."
• "However the toilets aren't!!"
• "Some screens have the smell of vomit and uncleanness."
• "the purple wall is not the best of paint jobs and with the dirty tables and litter on the floor."
• "On our last visit the screen clearly hadn't been cleaned between films, and the aisles and seats were littered with food."
• "Sat at back it was far too hot and the place smelt as if people had been urinating in the aisles. It needs a good deep clean."
• "Ladies toilets need a good clean the smell was disgusting when i opened the door."

Value for Money

Pros:

• "The cinema is rather expensive giving the admission and food but it has to be said the total experience is worth the price."
• "If you have a card it's easy to get your moneys worth."
• "family ticket is reasonably priced"
• "Shows all of the latest films and offers Superscreen and 3D showings"
• "Unlimited card means we are making the most of the showings and I would recommend."
• "Very very comfortable seats at a much lower price than other cinemas in the area."
• "The movie I went to see was amazing and well priced."

Cons:

• "The tickets were really expensive as are the snacks and drinks."
• "It's pricey, toilets aren't the best."
• "Very expensive like all cinema's though."
• "With snacks it ended up over £50!"
• "Absolutely ridiculous way over priced could of went to Odeon cinema and would have had a way cheaper price."
• "Very expensive compared to other cinemas."
• "An absolute rip off! They charge £12 a tickets and ridiculous prices for their snacks and drinks."