Vue Cinema Hartlepool Reviews Summary

Seating

Pros:

• "The new seats are pretty good but have to be unreclined whenever the inevitable toilet visitor wants to get past you."
• "All are automatic leather recliners with side tables; not just drinks holders."
• "Comfortable seats, girl behind counter really pleasant and helpful."
• "The most expensive seats are still cheaper than their rivals and were spacious even for a fatty like me."
• "Gorgeous seating so comfy! Super cheap! Nice big rooms and leg room!"
• "The Italian leather recliner seats with movable tray tables and cup holders add a luxurious touch."
• "Even the cheapest seats are far enough away from the screen to still enjoy the film and they are very comfortable."

Cons:

• "Normal seating too uncomfortable."
• "Seating feels a bit outdated and even vip seating feels wore out and uncomfortable."
• "Seats were uncomfortable after around 30 mins and had to change positions quite often, leather was badly cracked."
• "Seats outdated and staff could help more especially when you have a child in a wheelchair."
• "Seats are Terrible, my car was stoned on the way in and some fat family sat behind us constantly eating loudly."
• "The seats need to be updated. I once spilled a drink because the Large cup doesn't actually fit inside the cupholder."
• "Seats were the old fashioned type and not too comfy."

Staff and Service

Pros:

• "Very nice cinema and the staff have always been pleasant."
• "Comfortable seats, girl behind counter really pleasant and helpful."
• "Never had an issue with the staff there, they're always pleasant, helpful and approachable."
• "Great staff. Can't fault their service skills."
• "Staff were fab too.... really nice, helpful and friendly."
• "Staff are always friendly, and duty management are always visible to ensure everything runs smoothly."
• "The staff were very helpful and friendly."

Cons:

• "Only problem is the service. Its slow and ques often reach the entrance doors - unless you prebook tickets. But even if prebooked, you need to join the que for food and drinks."
• "Customer service is severely lacking. There is a distinct lack of staff here. The floors were a mess and no cleaner in sight."
• "Appalling level of service in a busy period."
• "The servers were slower than slow, in fact so casual that they could have been asleep."
• "Toilets were filthy, staff response was we are busy."
• "Extremely rude staff, my child was choking/ Coughing on some popcorn on our way out of the film."
• "Unfortunately when the staff suggested our seats they stuck one of our group in a corner with barely screen visibility."

Price and Value

Pros:

• "At 4.99 for a visit to the cinema can anyone complain."
• "It is just 4.99 for any movie and a pound less on most Mondays!"
• "Great cinema. Tickets only £4.99."
• "since the reduction of price to £5 at any time and 3 snacks for £10 or go large for £11 its much more affordable."
• "Tickets are quite cheap."
• "The only reasonably priced cinema around here. (£4.95 at time of posting)."
• "Great price £4.50 at the door and u get to choose your seat at the till have via seats as well."

Cons:

• "You may need to take a loan out prior to visiting as the prices to watch a movie and have a snack is totally beyond a joke."
• "Live performance from National Theatre on Thursday Sept 27th was not cheap....about £17 per ticket."
• "Only dropping a point as the food is WAY overpriced!"
• "Staff tried to charge more at the till for Pick and Mix than price on scales."
• "Got charged for more expensive seating without informing us first."
• "Prices have gone up too, on the whole I'd rather have the cheaper tickets."
• "20% increase in admission charge since last visit."

Cleanliness and Maintenance

Pros:

• "The facilities are good, the toilets are spacious and clean."
• "The cinema was nice and clean and toilets were perfect."
• "Was clean and tidy, friendly staff and so so quiet no hassle, no queues, no fuss."
• "This cinema is spacious though could do with work to redecorate it. It is however very cheap in comparison to other local cinemas and always clean and tidy."
• "Good cinema located near the marina, and KFC which is always a bonus! Very clean and well maintained facilities."
• "The cinema was clean and tidy, and we were served immediately as there were no queues."
• "Fab cinema ... we travel here from Stockton regularly. Clean and comfy ... and an absolute bargain at £5 for any film at any time."

Cons:

• "Ladies toilets were disgraceful. Dirty seats hanging off."
• "Only thing that let it down was the state of the place. Was minging.. Dirty glass doors that looked like they had never seen windolene."
• "The colour scheme of the bathroom is nauseating and the seats feel cramped."
• "Waiting in a queue of 9 people for 30mins quite shocking and the toilets I wouldn't take a dog in them even my 3 year old said she didn't want to go in the stinky toilet rather go out of town shame really (that was 2 different toilets too)"
• "Seats were very dirty. Wet stain patches and chocolate on my clothes."
• "Not only did it absolutely stink at one point the stench was unbearable but the actual screen it’s self was damaged in the top left corner... pathetic"
• "The disabled toilets 🚻 have ceased to flush."