Vue Cinema Plymouth Reviews Summary

Seating

Pros:

• "The seating was amazing!"
• "They have updated the seats in screen 7 to lovely reclining leather seats with tray table as standard, can fault them."
• "Loved the reclining comfortable seats, the little table and drinks holder."
• "The leather reclining seats are a treat, like an armchair."
• "Every seat is reclining and very comfy."
• "The seats were particularly comfortable and had built in recliners."
• "All seats are recliners and very comfy."

Cons:

• "However, if you spend £20 on the family ticket you will easily spend the same again on a minimal snack & drink."
• "The only down side is the child booster seats. Very cheap and uncomfortable."
• "Our seat was however broken but they came and fixed it within minutes."
• "Couldn't wait to view our film in the new reclining seats, out of the 4 seats we booked only 2 of them worked."
• "Paid 8.99 per seat that should have reclined and only one worked."
• "Lift hasn't been working for a long time & I found the new seats uncomfortable! They were too laid back & wearing varifocals meant I had to prop myself up with coats to make it more comfortable."
• "The new seats are terrible. My long awaited booking to see Madama Butterfly at the Vue cinema last night was ruined by the incredibly uncomfortable new reclining seats."

Staff and Service

Pros:

• "Kind caring staff who showed us the elevator and made us welcome."
• "Staff were understanding and happily offered a refund or swapping for a different screening."
• "The staff are helpful and friendly."
• "First and foremost, friendly, smartly dressed, helpful staff."
• "Staff was very friendly and helpful."
• "Staff were super friendly and helpful."
• "All staff are attentive and helpful."

Cons:

• "The staff kept talking about how they wanted to get out of there. Movie started 10 minutes later than originally stated when purchasing the ticket."
• "Some staff aren't very helpful or friendly."
• "Unfortunately I had to check with the assistant I approached to purchase drinks, to see if she was actually on duty; despite seeing me, she didn't offer to serve me. In fact I found her quite rude."
• "The staff never seem very happy, they have never been rude or unpleasant just not happy to be at work."
• "Attitude on the workers was disgusting asked us to leave in front of everyone."
• "What was really annoying was how the staff are obviously forced to up-sell items on top of what you want."
• "The whole experience was pretty lacklustre, no atmosphere, no staff."

Facilities and Accessibility

Pros:

• "Situated on The Barbican Leisure Park where customers can have up to 4 hours free parking in a large car park."
• "It's a nice cozy cinema great for family movies. They're wheel chair accessible which is always a bonus."
• "Easy access, the car park is free and on one flat level."
• "A super great Cinema. Very large car park with tons of restaurants around for when you are done with the film."
• "The recent addition of a handrail in the auditorium I was in is a huge bonus for the disabled and infirm."
• "Each screen has a few spaces for a wheelchair and career, careers can also get in for free with the relevant card."
• "A lift is available to the first floor where the screens are located."

Cons:

• "When we came out of the cinema the ladies toilets were being cleaned so we use the disabled facility, only to find no toilet roll."
• "Toilets are a nuisance as you need to have a ticket to see a show to be able to get to the toilets."
• "Cinema was clean easy access using escalator but Still the lift is out of order to go downstairs afterwards and I have mobility issues."
• "My daughter uses a mobility scooter and the lift has been out of action for months."
• "The lift is still out of action and has been for well over a year. As a disabled person with mobility issues, this makes the experience quite a challenge."
• "Once again the lift is out!!!"
• "There is however no disabled access due to the lift not working."