Vue Cinema Cramlington Reviews Summary

Website & Booking

Pros:

• "Booked tickets on line for 1st time as you get them cheaper."
• "Booked online for ease and seats are a good price at 4.99, you can choose where you want to be (away from others) so it's easy."
• "Performance we went for - it was cheaper to buy online first, then at the counter - no online booking fee."
• "Booked tickets with offer through Vodafone good price."

Cons:

• "Hopeless frustrating experience - trying to book tickets, web site clumsy and painfully slow."
• "After entering our vouchers on line, we were timed out before we could finish transaction, and could not continue with our booking, as wouldn't accept our vouchers again."
• "Tried to book tickets and it kept saying error occurred but locked my tickets out so couldn't try again...1* for the website."
• "Your website is terrible! 'Quick Book' option is a joke!"
• "Not customer friendly at all. Booked tickets online website obviously wasn't working right."
• "You can only book tickets online! What about people that have not got access to online?"
• "The only negative I have is the Vue website is very glitchy."

Staff & Service

Pros:

• "Quick service from friendly staff. And super Monday is really good value £22 for 3 of us to see a movie with 2 snack kits."
• "The staff are really friendly and down to earth."
• "Staff couldn't have been more helpful to me."
• "The staff are friendly and helpful."
• "Staff were extremely pleasant and helpful."
• "The staff are friendly and helpful, giving advice on what films to watch."

Cons:

• "Staff were unapologetic but moved us seats."
• "Visited the cinema tonight great film but disgusted at the state of the place. There seems to be a large number off staff working but they all stand around talking doing nothing, and they have poor customer service."
• "Only 1 staff member working on the till whilst 6 of his colleagues blatantly ignored the slowly but steady stream of cinema goers & carried on chatting rather than serve."
• "Additionally the staff are terrible and not customer friendly."
• "I was waiting to be served, three members of staff didn't even acknowledge me and I'd been stood there for a while, so we left the counter without popcorn."
• "Really enjoyed film and come here often however staff tonight we’re exceptionally rude."

Cleanliness & Maintenance

Pros:

• "However the screen areas are usually fresh and clean."
• "The place was nice and clean and the seats we chose were excellent."
• "Cinema is always clean, seats are relatively comfy, the VIP seats have plenty leg room and are comfortable."
• "The toilets are clean and well kept too."
• "The auditoriums and toilets are always clean and tidy."
• "Always clean in the screening rooms, lobby, and bathrooms."
• "However the service that is provided is very good and the cinema was nice and clean."

Cons:

• "Only issue was in my row popcorn all over seats and a lady along from me had chocolate on hers."
• "Absolutely disgusting. We just came out of a film and there was rubbish all over the place."
• "Tickets are cheap which is nice however the cleaning is pretty dire."
• "Only thing that let it down was the mess on the floor in the foyer and behind the food and drinks counter, popcorn everywhere."
• "Toilets were dirty; a mess under the sinks where the old loo rolls and new rolls are. The bin was overflowing."
• "Been today. Place was disgusting. Melted chocolate on the seats and all the gaps between seats filled with popcorn."
• "The main entrance room was filthy with popcorn and litter everywhere."

Price & Value

Pros:

• "The price is absolutely spot on! £4.99 7 days a week... If you book your tickets online!"
• "Tickets £5 online."
• "Very reasonably priced cinema with comfortable seating."
• "They charge £4.99 (more if in screen 1 or 3d) on Mondays which is a reasonable price."
• "The costs of the tickets are foods are reasonable."

Cons:

• "The drinks are outrageously priced but that is to be expected at the cinema."
• "Large coke £10, that's a bloody rip off and I'll never buy anything there again."
• "Still finding going to pictures an expense when most of the place is empty at almost £30 for 2 tickets and snacks."
• "This multiplex disappoints on a number of issues... the cost of snacks in- house is positively prohibitive."
• "As with all Cinema's the snacks are expensive."
• "Went midweek everything was good but the price, cost a small fortune compared to others I've been to recently."

Facilities & Comfort

Pros:

• "Seats are roomy and comfortable even when not using the premiere seating option."
• "Love Vue cinema cramlington! Some of the comfiest seats in a cinema by far!!"
• "Comfortable seating with ample knee room."
• "The seats are big and comfortable, loads of leg room to stretch the legs."
• "Cinema was small but excellent, seats (VIP) are comfy, sound is excellent and the screen was great quality."
• "Very comfy VIP seats and large screens, one of my favourites to go to."
• "The auditoriums here are comfortable and fairly steep with plenty of leg room so the person in front doesn't obstruct your view."

Cons:

• "Soon as we sat down me and me partner started itching straight away."
• "My partner who had a sore back at the time, found the standard seats to be extremely uncomfortable and made her back worse."
• "The seats were a bit worn and needed a good clean but were comfortable."
• "What we didn’t enjoy was being cooked like a couple of baked potatoes."
• "Seats were disgusting. Even cup holders and arm rests were sticky and disgusting."
• "The seat was lumpy and stained."
• "Great screen, terrible seats for VIP upgrade."